We will advise you on application status upon receipt. Applications are being accepted from other jurisdictions.

The following outlines the qualifications, application process, and certification maintenance requirements on becoming a Certified SuperHost Instructor for Foundations of Service Quality™.




Instructor Qualifications

  • A certificate, diploma or degree in facilitation, training or education, plus 200 hours of recent training or teaching experience (within the last 5 years); or an equivalent combination of teaching/training education and experience
  • Work experience in a customer facing role
  • Strong English language, communication, and facilitation skills


Application Process

  1. Application submitted with updated resume and 2 training-related references
  2. A phone interview with go2HR®
  3. Applicants approved by go2HR will be invited to attend instructor training


Instructor Training & Certification Process

  • Complete course pre-work as assigned by go2HR
  • Attendance of two synchronous virtual training sessions
  • The cost for SuperHost Instructor Training is $350*, which includes the certification training and a one-year instructor certification dues.


Maintaining Instructor Certification

  • Delivery of a minimum of 2 courses in each calendar year
  • Required attendance at go2HR professional development sessions (mainly through webinar)
  • Payment of annual certification dues (currently $200* per year)
  • Adherence to terms & conditions in the Instructor Agreement
  • Compliance with go2HR’s QA and Audit procedures

*Plus applicable taxes




Frequently Asked Questions