Superhost® Service For All™: Foundations Of Inclusive Service

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REGISTER HERE FOR SERVICE FOR ALL™: FOUNDATIONS OF INCLUSIVE SERVICE

Whether locals or visitors, your customers are a mosaic of different backgrounds and identities, a “one-size-fits-all” service approach simply doesn’t cut it. Our world and needs are changing and so too, should our service delivery. A personalized approach that is focused on meeting the unique needs of each customer is the marker of successful and inclusive customer service.

Are you a front-line customer service professional? Make inclusive service your top priority and boost your customer service skills with SuperHost Service For All: Foundations of Inclusive Service!

Service For All: Foundations of Inclusive Service offers up-to-date information to help you understand distinct customer groups and their needs AND practical, action-oriented tips that you can use to adjust your service to meet those needs – every time.

Delivered online, this self-paced course includes interactive video modules that will keep you engaged as you learn:

The origin of stereotypes and how to avoid them through empathy and sensitivity
How to use professionally appropriate language when delivering diverse service
Practical tips and information to help you adjust your customer service delivery to meet diverse customer needs including:
- different generations
- persons with disabilities
- individuals within the LGBTQ/2S community
- Indigenous peoples
- immigrants… and more!

Why Take Service For All: Foundations of Inclusive Service? (aka What’s In It For You)

Competitive advantage in the job market
Enhanced transferrable skills such as communication, adaptability, and resourcefulness
Practical knowledge to understand and recognize diversity in your workplace

Why Offer Service For All: Foundations of Inclusive Service – (aka What’s In It For Your Business)

Improved overall customer service satisfaction
Increased recognition as an inclusive business
Improved employee competence and confidence to meet the needs of your diverse customers

Cost: $59.00

Note: SuperHost Foundations of Service Quality™ or equivalent training and experience is recommended before taking Service For All: Foundations of Inclusive Service.