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SuperHost® Customer Service Training

SuperHost is a suite of quality, affordable customer service training courses for front-line employees. Delivered online and in classroom, SuperHost offers relevant, up-to-date content and best practices that meet the current needs and expectations of employers and visitors. First launched in 1985, SuperHost is recognized as the standard for customer service excellence in BC.

Why Become SuperHost Certified?

Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces. Becoming SuperHost certified:

  • Leads to greater customer satisfaction;
  • Helps solve customer problems in a professional manner;
  • Boosts confidence and knowledge;
  • Contributes to a happier, more productive workplace; and
  • Increases revenue and business bottom line!

SuperHost Courses

  • Foundations of Service Quality (online and classroom)
    The course introduces the principles of providing a quality service experience in the workplace, and provides an understanding of the importance of exceptional customer service. You will learn about workplace communication, problem solving, customer and employer expectations, and more. We welcome registrations from all jurisdictions including the U.S. and Mexico
  • Service For All (coming soon)
  • Destination Ambassador (coming soon)

Training opportunities are available for other provinces in Canada.


Becoming a Training Provider or Instructor

As we are launching a new suite of courses, we are looking for Instructors and Training Providers to deliver the training.  If you are interested, here is some information:

Overview of the Training Provider Requirements
Requirement details for becoming a SuperHost Training Provider.

Overview of the Instructor Certification Process
Information on qualifications, application process, and certification maintenance requirements.

 

Related Articles and News

go2HR Relaunches the Revitalized SuperHost Customer Service Training Program

5 Must-Have Customer Service Skills

Northern Exposure: SuperHost goes to Nunavut

History of SuperHost


Questions?

For information about SuperHost Training, please contact:

Email: SuperHost@go2hr.ca
Phone: 604 633 9787 ext. 229
Fax: 604 633 9796

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