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SuperHost Customer Service Training

SuperHost offers affordable, relevant and quality customer service training for front-line employees in the tourism industry. SuperHost is intended for people who are entering the workforce for the first time or after a significant break, or are fairly new at working in a customer-facing role.

About SuperHost

SuperHost was first launched in 1985 in preparation for the Expo '86 in British Columbia. Since then, SuperHost has become the standard for customer service excellence in BC and an internationally recognized leader in training for the tourism industry. Over the last 30 years, it was operated and managed by the BC Government through its provincial destination marketing organization, Destination British Columbia and its predecessor, Tourism British Columbia. It has expanded its course offerings, and was rebranded to WorldHost Training Services in 2009, just before the 2010 Winter Olympic Games.

Early in 2017, Destination BC transferred WorldHost over to go2HR. We are proud to take on the legacy of this program, and excited to let you know that we will be launching a new suite of classroom and online courses under the revitalized, refreshed SuperHost brand. The courses will become available starting in BC in October 2017 and rolling out in the remaining Canadian jurisdictions after that. WorldHost online courses are available until September 30, 2017.

The first new course, Foundations of Service Quality, will be available online and in classroom format. It introduces the principles of providing a quality service experience in the workplace, and provides an understanding of the importance of exceptional customer service. Students will learn about workplace communication, problem solving, customer and employer expectations, and more.

The suite of SuperHost courses also includes Service for Diverse Communities and Local Ambassador, which will become available in Spring 2018.

As we are preparing for launching the new courses, we are looking for Instructors and Training Providers to deliver the training.  If you are interested, here is some information:

Becoming a Certified SuperHost Instructor

Overview of the Instructor Certification Process
Information on qualifications, application process, and certification maintenance requirements.

Instructor Application Form
Apply to attend an Instructor training course and become a certified Instructor.

Becoming a SuperHost Training Provider

Overview of the Training Provider Requirements
Requirement details for becoming a SuperHost Training Provider.

Training Provider Application Form
Apply to become a SuperHost Training Provider to deliver our courses.

Questions?

For information about SuperHost Training, please contact:

Email: SuperHost@go2hr.ca
Phone: 604 633 9787 ext. 229
Fax: 604 633 9796