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SuperHost Customer Service Training

SuperHost offers affordable, relevant and quality customer service training for front-line employees in the tourism industry. SuperHost is intended for people who are entering the workforce for the first time or after a significant break, or are fairly new at working in a customer-facing role.

About SuperHost

SuperHost was first launched in 1985 in preparation for the Expo '86 in British Columbia. Since then, SuperHost has become the standard for customer service excellence in BC and an internationally recognized leader in training for the tourism industry. Over the last 30 years, it was operated and managed by the BC Government through its provincial destination marketing organization, Destination British Columbia and its predecessor, Tourism British Columbia. It has expanded its course offerings, and was rebranded to WorldHost Training Services in 2009, just before the 2010 Winter Olympic Games.

Early in 2017, Destination BC transferred WorldHost over to go2HR. We are proud to take on the legacy of this program, and excited to let you know that we are launching a new suite of classroom and online courses under the revitalized, refreshed SuperHost brand.

The first new course, Foundations of Service Quality, is now available in classroom format. It introduces the principles of providing a quality service experience in the workplace, and provides an understanding of the importance of exceptional customer service. Students will learn about workplace communication, problem solving, customer and employer expectations, and more. Online version of the Foundations course will be available in late 2017.

The suite of SuperHost courses also includes Service for Diverse Communities and Destination Ambassador, which will become available in Spring 2018.

We are only offering SuperHost in BC at this time, and WorldHost courses are no longer offered in BC. We will roll out in the remaining Canadian jurisdictions after all course development work is complete.

Becoming a Training Provider or Instructor

As we are launching a new suite of courses, we are looking for Instructors and Training Providers to deliver the training.  If you are interested, here is some information:

Overview of the Training Provider Requirements
Requirement details for becoming a SuperHost Training Provider.

Overview of the Instructor Certification Process
Information on qualifications, application process, and certification maintenance requirements.

Questions?

For information about SuperHost Training, please contact:

Email: SuperHost@go2hr.ca
Phone: 604 633 9787 ext. 229
Fax: 604 633 9796