Boost Your Front-Line Staff’s Customer Service Skills



Customer satisfaction leads to positive reviews, brand loyalty, returning clients, and more business through word-of-mouth. Your front-line employees are vital in this process – whether their service meets or exceeds customer expectations impacts your bottom line.

Encourage and support your staff to take SuperHost Foundations of Service Quality, a comprehensive, practical introduction to the principles of providing a quality service experience. This online course offers flexibility, allowing students to work through the materials at their own pace, wherever they are.

Take steps to ensure your team understands the importance of service excellence, and gain confidence that they will be able to deal with and solve customer problems in a professional manner.
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What will Recreational Cannabis Legalization mean for Liquor Licensees?

As of Oct. 17, recreational cannabis will be legally available in Canada. This change will create new questions and challenges for BC’s liquor licensees. Find out how this may change an establishment’s duty of care, learn ways to assess levels of tolerance for patrons who use cannabis, how to train your staff on recognizing signs of impairment, and more in our latest article.
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Employer Health Tax – what is it and how much will your business pay?

Effective January 1, 2019, the Employer Health Tax (EHT) will be implemented in BC. The EHT is a payroll tax, calculated on employment income, including bonuses, commissions, tips paid through employers, employer RRSP contributions and many taxable benefits. Employers whose total annual payroll in BC is less than $500,000 will not pay EHT, and rates for employers with annual payroll greater than $500,000 are dependent on total payroll. For charities and non-profits, EHT does not kick in until total annual BC payroll is $1,500,000.
Learn more about the proposed tax rates and calculations, and thresholds for annual or quarterly payment of EHT.

Small Emergencies, Big Learning Experience for Tourism Employer

Unforeseen challenges provide a wake-up call for tourism operators and an opportunity to fine-tune emergency preparedness plans. See how Tigh-Na-Mara Seaside Spa Resort and Conference Centre in Parksville puts together their comprehensive emergency preparedness plan.
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The Time for Cooks is Now

Cooks top the list on WorkBC’s Labour Market Outlook for ITA apprenticeable occupations in demand. More than 12,000 cooks and 4,000 chefs will be required to fill new positions and replace retiring workers over the next 10 years – more than the demand for new carpenters, electricians, and plumbers combined!
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Photo credit: Darren Robinson/Thompson Okanagan Tourism Association

An Engaged Front Line Workforce Contributes to Great Customer Service

Lack of employee engagement has a negative impact on your customer experiences. Here are some tips on how to implement a strategy around employee engagement.
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Photo credit: Tourism Victoria

Retain your Employees with these Techniques

Summer season is in full swing, only to get busier as the weeks progress. Here are some of our tips to keep your employees motivated and engaged.
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Photo credit: Imagine Kootenays/Craig Campbell


Industry News
go2HR welcomes new board members More

New first aid training requirements effective July 1 More

What do you think about the new go2HR.ca? More

Nominate an employee with exceptional customer service for the Tourism Kamloops BOLD Hospitality Awards More

Wanted: Employer of the Year to be recognized at the Tourism Vancouver Island awards More


Industry Events
WorkSafeBC Rate Consultations Meetings (across BC) – July 16-24 More

ABLE BC Liquor Industry Meetings in Northern BC - July 16-26 More

SuperHost - Foundations of Service Quality (Mission) – August 3 More

SuperHost - Foundations of Service Quality (Surrey) – August 13 More

UVic Co-op and Career Fair (Victoria) – October 2-3 More

Did you know you can add events to the go2HR calendar now? If you have a hiring fair, conference, workshop, or other event that would be of interest to the industry or job seekers, submit it for consideration and we will post it on our website and promote it on our channels!


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go2HR Job Board

If you are interested in advertising with us, please send an email to webmaster@go2hr.ca.