MARCH 2019

Gain Practical Knowledge to Interact with Different Customers and Their Diverse Needs

In a front-line tourism role, you might encounter customers of varying age, race, culture, sexual identity, beliefs, economic status, etc. Each of these customer groups have their own unique and specific needs. How do you accommodate their different expectations?

Businesses are looking for understanding, empathetic employees, who can deliver excellent quality of service for different types of guests, including those from different ethnic backgrounds, persons with disabilities, LGBTQ/2S peoples, and more.

The new online SuperHost™ course, Service For All, can help you develop these skills, adding a valuable certification to your resume that employers will notice. This course takes around 5-6 hours to complete and costs $59.00.


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