MARCH 2019

Practical Knowledge to Serve and Accommodate Different Customers and Their Diverse Needs

In the tourism industry, we are likely to find ourselves interacting with all sorts of visitors. The “one size fits all” concept simply does not apply to the way we set expectations and practices around specific customer groups, such as those with disabilities, Indigenous peoples, LGBTQ/2S folks, and those from different ethnic backgrounds. Ensure your front-line employees understand and know how to create exceptional service experiences with the new SuperHost certification: Service For All.


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Support Your New Hires with Effective Orientation

With the summer season upon us, you will have new hires starting with you soon. Research shows that an effective orientation reduces staff turnover, increases productivity and boosts morale. Conducting a well-planned orientation program for new staff initiates a positive working relationship with your employees and improves your bottom line.

Learn how and access a sample New Employee Orientation Checklist

Employee Training is Worth the Investment

A more satisfied employee is likely to stay longer and be more productive. In fact, 40 per cent of employees who receive poor job training leave their positions within the first year. While it may take some time to see a return on your investment, the long-term gains associated with employee training make a visible difference to your bottom line.


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Key Safety Ingredients for New Restaurant Workers

It is a constant challenge for the restaurant industry to fill kitchen positions and there’s often a lot of turnover, meaning today’s kitchens are seeing more new workers. More than 60 per cent of injury claims in BC’s food service industry involve kitchen staff. Training and coaching are key ingredients for their safety.

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NEWS

 

EVENTS


Upcoming SuperHost Foundations of Service Quality Classroom Training


Add your event(s) to the go2HR calendar! If you have a hiring fair, conference, workshop, or other event that would be of interest to the industry or job seekers, submit it for consideration and we will post it on our website and promote it on our channels.

Essential Job Training:

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