MAY 2019

Celebrating the First Year of SuperHost - At a Glance

Can you believe that it’s a year ago when we re-launched the SuperHost suite of customer service training? We celebrated a la '86 style, completed with cotton candy, hot dogs, and a special guest appearance from Expo Ernie!


A year later, all three SuperHost courses are now available. Let's take a look at what we’ve achieved since the launch.


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Why Do DMOs Value SuperHost Training?

Over the last year, not only did we work with individuals and businesses to participate in SuperHost customer service training, but we also worked with a number of destination marketing organizations in implementing the training in their communities. Here are some of the reasons why they support SuperHost.

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Destination Ambassador Brings Local Perspectives

Since we piloted the SuperHost Destination Ambassador program in Nelson last summer, five more communities around BC have signed on to deliver this fun and interactive course to teach locals how to contribute to a positive, authentic visitor experience that shows all that a community has to offer. See what our instructor Val Yowek and her students took away from the Nelson session!

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SuperHost From Coast to Coast!

Did you know SuperHost has been making a splash on the Canadian east coast too? The Tourism Industry Association of Nova Scotia has been delivering Foundations of Service Quality training and we are happy to have them on board. Find out why they thought SuperHost Foundations of Service Quality has been so beneficial in their community.

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NEWS

 

EVENTS


Upcoming SuperHost Foundations of Service Quality Classroom Training


Upcoming SuperHost Destination Ambassador Training


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