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Dear *|FNAME|*  — Welcome to the HR Grapevine!

As a subscriber to TOTA's Manic Monday News, we are sending you our Regional Tourism HR Newsletter, as we think you may be interested.  We hope you find value in this publication; however, if you wish to stop receiving this newsletter, you may 
update your email preference at any time.  Feel free to refer a colleague to subscribe if you feel they would be interested!

Have exciting HR-related news, best-practices or events to share with? Feel free to submit content. We
appreciate your input and look forward to hearing from you!

HR News

BC Tourism Human Resources Strategy 2019 The BC Tourism Human Resources Strategy (THRS) 2019 focuses on the importance of the “human element” in successfully delivering the visitor experience. Once implemented, the THRS 2019 will address our industry’s unique labour market pressure points and challenges. Read more
BC-Employer Training Grant All employers operating within BC in the private and non-profit sectors are eligible to apply for the BC Employer Training Grant, potentially covering between 60-100% of SuperHost or other eligible staff training. Applications are now being accepted for training that is to take place between September - December 2019. Read more
Did You Know…? The SuperHost Foundations of Service Quality course covers some of the top skills demanded by employers around the world: positive attitude, creativity & problem solving, team work & communication. Read more. Interested in training your team? SuperHost Training Providers are located across the Thompson Okanagan region and the course is also available online.
Sun Safety – What Employers Can & Should Do To Protect Their Workers For many BC tourism and hospitality employees, summertime means working outside. Whether that involves serving food and drinks on a patio, maintaining a golf course or operating an outdoor adventure park, everyone working outside needs to be aware of the safety hazards. Click here to learn about how to keep your workers safe from summertime hazards. For more information about employer responsibilities with regards to protecting workers from sun exposure and heat stress watch this short video.
 
NEW WorkSafeBC Resource: Recover At Work Starter Toolkit For Employers This toolkit provides a basic step-by-step guide with tools and resources to help manage a worker’s injury from the time of the incident to a full return to work. Read more

Best Practices

Creative Volunteer Recruitment at the Salmon Arm RootsandBlues Festival The Salmon Arm RootsandBlues Music Festival, like many festivals, relies heavily on volunteers for their success but that doesn’t stop them from providing learning opportunities to local students. They have partnered with Thompson Rivers Student Union to offer 4 TRU Students with internship opportunities during the festival. Though these are unpaid volunteer positions, the festival recognizes the value of the students and is offering a creative compensation package. Read more

Thanks to Anita Labelle at WorkBC Vernon, who let us know that the festival also offered a Security Certification Program in return for a 3-year commitment to volunteer as a Security Guard at the festival. Volunteers are responsible for the licensing. Read more

People in the News

The BC wine industry has been saddened by the loss of an industry pioneer with the passing of Harry McWatters on July 24. The public is welcome to a celebration of life which will take place on Aug. 9, 1:30 p.m. at the Penticton Lakeside Resort. Our condolences to his family.

Jennifer Dekkers is now HR Coordinator at Sun Peaks Resort

Congratulations to the team at Accent Inns Inc. who were recently received a prestigious honour or Runner-up for the Employee Culture & Purpose Award at the 2019 North American Employee Engagement Awards in New York
Read more

Ingrid Dilschneider is now Director of Marketing at TOTA

Pala Kovacs recently joined the TOTA team as Indigenous Tourism Coordinator 

TOTA also welcomed Anirudh Kukrety to the position of Sustainable Tourism Coordinator

Louisa Li is TOTA’s new Tourism Sustainability Coordinator

Darnel St Pierre is back at TOTA for another summer in the position of Social Media Content Coordinator


SHARE YOUR NEWS! New addition(s) to your team? Workplace anniversaries or other employee celebrations? Let us know and we will include in the next HR Grapevine newsletter.

Events

August 15, 16:      SuperHost Instructor Certification Training, Kelowna
August 28:           TOTA Golf Tournament 2019, Oliver
September 16:      SuperHost Foundations of Service Quality, Kamloops
September 27:      COR Internal Auditor Training, Vancouver
October 1-2:         UVic Co-op and Career Services’ Work Experience and Career Fair, Victoria
 
More Events


Don’t Forget!  Post your jobs on the go2HR Job Board! It’s FREE and only for BC’s tourism and hospitality industry.

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