IT Support Specialist

  • The Wickaninnish Inn
  • Other
    • Full Time | 
    • Permanent
  • 500 Osprey Lane Tofino, Tofino
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on July 9, 2024

Job Description

Join our IT Team as an IT Support Specialist, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

We are seeking a dedicated and knowledgeable IT Support Specialist to join our team on a full-time basis. The IT Support Specialist will be responsible for providing technical support to staff and guests, ensuring the smooth operation of all IT systems, and assisting the IT Manager with various tasks and projects.

As an IT Support Specialist, you will:
Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux, Forbes, AAA standards and Wickaninnish Inn service philosophies are followed.
Provide timely and effective technical support to staff and guests, addressing issues related to hardware, software, networks and other IT systems.
Troubleshoot and resolve IT problems promptly, ensuring minimal disruption to operations.
Assist with the maintenance and updating of the resort’s IT systems, including computers, servers, and network equipment.
Perform routine system checks and preventative maintenance to ensure optimal performance.
Assist staff with the setup and use of IT equipment and software applications.
Provide training and guidance to staff on best practices for using IT systems securely and efficiently.
Log and track IT incidents and requests using the resort’s helpdesk system.
Escalate complex issues to the IT Manager or external service providers as necessary.
Assist in managing IT inventory, including hardware, software, and licenses.
Ensure that all IT equipment is properly accounted for and maintained.
Maintain accurate records of IT incidents, resolutions, and system configurations.
Assist in developing and updating IT standards, procedures, and user guides.

Responsibilities & Qualifications

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

Exemplary guest service skills and demonstrated enthusiasm and talent for exceeding guest expectations.
An Associate’s degree in information technology, Computer Science, or a related field, or equivalent experience.
A Minimum of 2 years of experience in an IT support role, preferably in the hospitality industry.
A Strong knowledge of computer hardware, software, and networking concepts.
Excellent troubleshooting and problem-solving skills.
Good communication and interpersonal skills.
The Ability to work independently and as part of a team.
Flexibility to work evenings, weekends, and holidays as needed.
A mutual understanding of your employment duration will be determined during your interview.

Other Perks/Benefits

Team Member Benefits:

Job Application Process

To apply for this career opportunity, please send your resume with letter of intent by clicking on the ‘Apply Now’.

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.

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