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April 6, 2023

Expand your Health & Safety Skills – NEW Training Courses

Do you want to know more about how to manage stress at the workplace or how to respond to difficult customer interactions? Are you responsible for hazard identification or implementing a violence prevention policy at your workplace?

2 min read

For a limited-time basis, go2HR is offering four training courses through the Canadian Centre for Occupational Health and Safety (CCOHS), free for BC’s tourism industry!

Read more about the specifics for each course below and fill out the registration form to register for your selected training.

Once registered, Learners will receive access directly from CCOHS (email with registration link). Please allow five business days from registration to allow for course access.

STRESS AT THE WORKPLACE

This course introduces participants to the complex issue of stress in the workplace, including what workplace stress is, its causes and negative impacts. Workers and managers alike will learn to identify signs of workplace stress, as well as measures to prevent, eliminate or reduce stress in the workplace.

Topics include:

  •  Causes of workplace stress
  • Organizational factors vs. individual/personal factors
  • Impact on workers and organizations
  • Workplace stress as a health and safety hazard
  • Recognizing the signs of workplace stress
  • What employers can do
  • Managing stress
  • Tips to help prevent, eliminate and reduce workplace stress

Target audience: Managers, Supervisors, workers

Length: 60 min

DEALING WITH DIFFICULT CUSTOMERS

This course provides workers with an overview of the stresses and pressures that exist when dealing with customers who are volatile and/or hostile. Participants will develop a broad skill set to cope with these situations and will also learn practical communication and coping techniques to handle the situation and enhance personal performance.

Video clips are included to illustrate key concepts, while quizzes throughout help to measure and encourage learning.

Topics include:

  • Assessing customers
  • Human communication techniques
  • Verbal, vocal and non-verbal techniques
  • Communication skills
  • Building rapport
  • Coping techniques

Target audience: Managers, Supervisors, workers

Length: 60 min

HAZARD IDENTIFICATION, ASSESSMENT & CONTROL

Accurately identifying, assessing, and controlling hazards is an essential part of a properly functioning occupational health and safety program. This course will help employers, managers and members of health and safety committees improve their health and safety performance. They will learn effective and proven methods of hazard identification, assessment, and control. The three modules of this course cover essential topics such as hazard mapping, workplace inspections, risk assessment techniques, and the hierarchy of controls.

Topics include:

  • Defining hazard identification and risk assessment and why they are important
  • Hazard identification methods (including hazard mapping, job hazard analysis, checklists, and workplace inspections)
  • Two comprehensive risk assessment methods (Basic Qualitative method and Semi-Qualitative)
  • Selection and implementation of appropriate controls
  • Hierarchy of controls

Target audience:

  • Management and supervisors
  • Health and safety committee members
  • Maintenance and facilities staff

Length: 3 hrs

VIOLENCE IN THE WORKPLACE: ESTABLISH A PREVENTION PROGRAM

Workplace violence is a serious issue that affects all business sectors and occupations. It affects the safety and security of every employee and employer. It claims a high personal cost from the emotional trauma and physical injury experienced by the victims, their families and co-workers. It also brings a high cost to employers in terms of public image, increased absenteeism, lost productivity, high employee turnover, and increased insurance/compensation costs.

This course introduces managers, supervisors and employees to the key components of an effective workplace violence prevention program, providing them with knowledge and tools to take action to eliminate or minimize the potential for workplace violence.

Topics include:

  • Defining the scope of workplace violence, including harassment
  • Employer’s Legal Obligations
  • Workplace Violence Prevention Policy
  • Hazard Assessment
  • Preventive Measures
  • Reporting and Investigating
  • Emergency Response Planning
  • Victim Assistance
  • Incident Follow-up
  • Training and Education

Target audience: Managers, supervisors, workers

Length: 90min