If this is an emergency, please call 9-1-1 or 9-8-8.

9-8-8 is the new nation-wide suicide prevention crisis line.

Disclaimer: Our psychological health safety (PH&S) resources are designed to support workplace cultures. For individual mental health support we offer referrals and access to resources. While we are experts in tourism and hospitality, our services are not intended to replace therapists and other trained professionals.

Psychological Health & Safety: Where do I start?

Understanding and assessing psychological health safety (PH&S) in your workplace can seem overwhelming. In tourism & hospitality we know just how important customer service is, PH&S is an opportunity to ensure you have a culture of care offering your employees a great experience while working with you. The following page offers you resources and ideas of where to get started.

go2HR is proud to partner with the Canadian Mental Health
Association - BC Division (CMHA BC)

Together, we’re providing a range of industry-specific mental health supports, resources and training for front line employees, supervisors, managers and senior leaders.

Discover Mental Health Resources

Mental Health & Psychological Safety Consultants

Funded by a grant from the Ministry of Mental Health and Addictions, our go2HR Workplace Learning Coaches are knowledgeable, experienced industry professionals with a wealth of lived experiences who have been rigorously trained to support employees and employers across BC.

Our coaches work directly with employers to establish a foundation of psychological safety in the workplace, described by author William A. Kahn as, “being able to show and employ one’s self without fear of negative consequences of self-image, status or career.”

About Our Coaches

  • Available at no cost
  • Offer personalized, one-on-one meetings to provide mental health guidance and resources
  • Are not counsellors, however can help direct individuals and organizations to appropriate resources
  • Offer mental health presentations for industry-related associations and organizations
  • Can help address a range of mental health concerns and challenges in the workplace, including but not limited to stress, burnout, substance use, anxiety, depression, disordered eating

Erin O’Byrne

Mental Health & Psychological Safety Consultant - Vancouver, BC

Explore FREE, industry-focused mental health training for the tourism & hospitality industry, including:

Workplace CARE Certificate - Level 1

New program coming soon!

We have heard your feedback and are excited to launch a new, improved CARE  training program early in the new year. The training will feature:

  • Refreshed course content and curriculum
  • Shorter, more interactive learning modules
  • Self-paced learning to fit your schedule
  • A learning coach to support your training

Access to CARE 1 training will be closed as of December 31, 2023, to prepare for the launch of the refreshed program coming soon. You will still have access to your completed CARE certificates once the new program has launched.

Subscribe to our Workplace Mental Health newsletter to be notified when the new CARE training is available and get strategies and resources directly to your inbox.

See our Frequently Asked Questions about the Workplace CARE Certificate. For more information, contact workplace.hub@cmha.bc.ca

Workplace CARE Certificate - Level 2

Offered through our partnership with the CMHA BC, this course focuses on helping supervisors and managers understand how to provide mental health support for their employees. The course explores the roles of helpers, communication and trust as well as addresses implicit cultures and health boundary setting within psychologically safe and health workplaces. Free, online, and self-paced. This course takes approx. 3-5 hours to complete.

Level 2 is for leaders (supervisors, managers, business owners, HR & OHS professionals)

Learn to:

  • Identify your role in promoting a psychologically safe and healthy workplace culture
  • Notice and support employees who may be struggling
  • Understand resources available for your own health and for your loved ones

Workplace CARE Certificate - Level 3

Offered through our partnership with the CMHA BC, this course has been designed to support senior tourism or hospitality employers and strategic leaders to take practical steps toward building their own psychologically safe and healthy workplace. Free, blended delivery (online, self-paced modules and 2, 1-hour virtual classes). This course takes approx. 10 hours to complete.

Level 3 is for senior leaders (Employers, General Managers, Directors, VPs, HR & OHS professionals).

Learn to:

  • Understand the National Standard of Canada for Psychological Health and Safety in the Workplace (“the Standard”)
  • Identify your organization’s strengths and areas for improvement, in alignment with the Standard’s 13 psychosocial factors
  • With support, develop elements of a practical take-away plan to advance your progress toward building a psychologically safe and healthy workplace through implementing the Standard
  • Identify the resources you will need to complete, activate, and evaluate your overall strategy
  • Connect with a go2HR Workplace Learning Coach for additional assistance

Looking to discuss specific resources?

Contact one of our psychological health safety coaches to support your workplace:

Erin O’Byrne – Mental Health & Psychological Safety Consultant

Book a Consultation

Explore Our Resource Library

Our Resource library has you covered with in-depth information about Health & Safety, Human Resources, Training, Research, Strategy, and more.

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