Serving British Columbia’s tourism and hospitality industry with programs and services that support its growth and success since 1979
How we help
Satisfied, dependable and productive employees make business happen. Often a consumer will choose to purchase your product or service based on the employee who represents that product or service. It seems that one of the secrets to a productive workforce—and therefore a successful business—is an elusive thing called good morale. Just what is good morale? It usually refers to how…
Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces. SuperHost® Foundations of Service Quality is a comprehensive, practical introduction…
Emergency Planning When natural disasters strike, tourism operators play a vital role in providing information, direction, and guidance for tourists and visitors unfamiliar with BC and its potential hazards. Below…
As an employer in the British Columbia tourism and hospitality industry, you are legally required to: Register for insurance coverage with WorkSafeBC Pay premiums Report payroll Notify WorkSafeBC of changes…
Find your local contacts for HR and workplace safety challenges. Search for tourism positions within your neighbourhood. Connect with tourism educational institutions in your area. Discover local HR news and events.
WorkSafeBC has released the preliminary base rates for 2020. Here are the preliminary base rates for select tourism and hospitality classification units: Type of Business Classification Unit 2020 Preliminary Rate…
BC Chamber of Commerce’s 2018 Collective Perspective Survey showed that confidence in the BC economy is declining in 50% of BC businesses. The primary reason cited (79%) is that “the…
June 3, 2019, Victoria -- A public engagement on British Columbia’s workers’ compensation system and how to shift the system to become more worker centred, as well as how to…
Did your organization participate in NAOSH Week this year? Were the activities award worthy? If so, make sure you complete an award application form to get recognized for your hard…
A Message from WorkSafeBC Regarding Keeping Lone Workers Safe Earlier this month, a hotel worker in Victoria was assaulted, tied up, and robbed in the early hours of the morning.…
How BC tourism & hospitality employers can tap into LMIA-exempt French & bilingual talent abroad. Struggling to hire local service supervisors, managers or other specialized service occupations (e.g. Chefs, Cooks,…
Victoria, April 30, 2019 -- Greater protections for workers, job security, labour rights and stability for employers are the focus of amendments to the Labour Relations Code. The changes to…
Victoria, April 29, 2019 -- New legislation to bolster British Columbia’s employment standards will better protect children and youth from dangerous work, and deliver improved support for workers whose rights…
