Job Description

The Administrative Assistants will be mentored by and work closely with the Operations Manager on the day-to-day operations of the organization. They will also support the work of other members of the TUTS’ management team, such as the General Manager, Volunteer Coordinator, Box Office Supervisor, Camp Instructors and Site Assistants.
This position will start May 27th and continue through the summer until the end of August.

Responsibilities & Qualifications

Responsibilities:

Providing excellent customer service to theatre patrons with ticketing inquiries on the telephone and via email
Supervising and managing on-site Box Office Volunteer team
Lead pre-shift meetings, communicating any pertinent information and news
Ensuring positive experience for volunteers working in the box office
Encouraging team spirit
Booking group ticket sales, following up on phone call and e-mail inquiries from customers
Processing internal company tickets
Resolving patron ticketing complaints and concerns and following TUTS policy guidelines
Liaising with support staff from our ticketing provider, Etix
Coordinate with Marketing Team on ticketing needs for cross promotions and special events.
Other duties, as assigned

 

Minimum Qualifications:

Previous Box Office, Front of House, customer service and/or hospitality experience
Strong leadership, motivational and delegation skills
Excellent customer service skills, friendly attitude
Experience working with volunteers and dynamic personalities an asset
Able to thrive in a fast paced, team environment
Outstanding & organized written and verbal communication skills
Ability to work under pressure and in flexible hours, including evenings
Solid computer skills, including Microsoft Office & Excel, PC & MAC operating systems

Salary/Wage

17.50 - 18.50

Recommended Training

Foundations of Workplace Safety (includes WHMIS)Serving It RightBSAFE - BC Safety Assured For Everyone

Job Application Process

Please visit our site to upload your Cover Letter and Resume.

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