Job Description

Period of Employment: Starting May 6 through to late September 2024 (exact dates to be confirmed)

Hours: Full-time (35-40 hours per week). Shifts fall between 8am – 8pm Monday-Sunday; weekend availability is essential. The position could be filled with two part-time staff.

Overview: We are looking for a friendly and proactive individual or 2 part-timers to join us this season in helping to run our busy, family run campground. The successful candidate(s) will able to provide excellent customer service and carry out a variety of office and non-office based duties. The approximate split between office and non-office duties (cleaning, grounds keeping assistance) is 75 / 25.

Duties (to include but not limited to):
• Respond positively to all customer inquiries – in person, over the phone, via email.
• Reservations – create, modify and cancel bookings using our web based reservation system (RMS).
• Provide a warm and helpful welcome / service to all visitors and guests.
• Provide campground and local information and help.
• Reservation and guest check in / check out.
• Take and process payment – reservation balances, general sales – firewood, ice, counter products etc through our reservation system (RMS).
• Open / close the office.
• Grounds keeping and light maintenance – watering plants, raking, regularly checking and emptying garbage points; picking up garbage and mess around the campground; unclogging toilets/sinks, checking power outlets/breakers.
• Cleaning – all areas of the campground i.e. the office / wash-house (kitchen, laundry room and bathrooms). This may include vacuuming, mopping, sweeping, scrubbing, wiping and cleaning surfaces, toilets, showers, garbage receptacles.
• Restocking – office supplies such as firewood, ice, counter products; wash-house items – soap, toilet paper, hand towel.

Responsibilities & Qualifications

Essential / requirements –
• Polite and friendly manner
• Excellent customer service skills and able to professionally represent the campground
• Good communication skills
• Honest & reliable
• Ability to problem solve
• Able to work independently
• Be proactive with duties and responsibilities and able to prioritise these
• Good use of initiative
• Computer experience – able to comfortably navigate computers, reservation software, internet
• Basic math skills
• Physically able to carry out cleaning and groundskeeping duties such as raking leaves; carry & move heavy items – garbage bags, supply boxes (toilet paper / hand towel), firewood bundles
• Have accommodation in town or lined up for the start of season. If wanting to live onsite – you must have your own RV (camper, trailer, fifth wheel or motorhome) which is in fair condition
• Be available to work both Saturday and Sunday

Desirable –
• Experience in the hospitality sector
• Customer service experience
• Cleaning / grounds keeping experience
• Processing payments through POS

Salary/Wage

$23 per hour

Other Perks/Benefits

End of season bonus; 2-3 days off a week depending on schedule; Subsidised onsite accommodation available (full service RV site but you must have your own RV (trailer, motorhome, fifth wheel, Campervan).

Job Application Process

Please email your resume and covering letter detailing your availability to lamplightermgmt@gmail.com. We thank you for your interest and application however only those applicants progressing to the next stage of the recruitment process will be contacted.

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