Job Description

Reporting to Manager of Community & Visitor Engagement, the Community Specialist – Lake Country is a key member of Tourism Kelowna’s team, providing welcoming and authentic service to visitors and locals, while at the same time promoting area businesses, activities, and attractions to encourage longer stays, increased spending, and return visits, which positively impacts the Central Okanagan’s vital tourism economy.

Responsibilities & Qualifications

Responsibilities:
• Welcome all visitors and residents to the Lake Country Mobile Visitor Centre; determine needs
and provide complete and accurate service.
• Establish daily equipment and locations of setup for mobile visitor services.
• Operate, set-up, maintain, and take down mobile visitor servicing equipment daily.
• Maintain superior level of customer service and high level of community knowledge on products,
services, and events.
• Answer inquiries via phone, email, Simpleview CRM, LiveChat, and other platforms.
• Complete all daily and weekly tasks as outlined in the Operations Binder.
• Perform sales, restocking, and monthly inventory count of any retail, consignment, and ticket
options.
• Update the online events calendar with Lake Country specific events, when possible.
• Keep equipment, setup location, and storage area tidy, clean, and organized.
• Keep brochures well stocked and organized (will involve carrying boxes).
• Collect, compile, and accurately report statistical information from the Lake Country Mobile
Visitor Centre in accordance with Destination BC and Tourism Kelowna guidelines.
• Attend monthly meetings (in-service training, product knowledge, familiarization tours, site
visits).
• Develop and maintain excellent member relations while performing visits, callouts, audits, and
brochure orders.
• Meet minimum Visitor Centre Network standards as determined by Destination British
Columbia.
• Follow direction given by Lake Country Supervisor.
• Handle other duties as assigned by Manager of Community & Visitor Engagement, Retail
Coordinator, or Director of Destination Development.
• Maintain professionalism and adhere to Tourism Kelowna’s uniform policies while on shift.

Qualifications:
Work or volunteer experience related to customer service.
• Demonstrated enthusiasm for Kelowna and the Central Okanagan.
• Knowledge of activities/attractions/experiences available in the area.
• Ability to speak a second language fluently is an asset.
• Strong proficiency with computers and website navigation.
• Enjoyment of routine, including continuously greeting and providing services to guests, including visitors and locals.
• Ability to complete tasks that require attention to detail and organization.
• Ability to lift and maneuver 30 lbs. boxes.
• Class 5 Driver’s License.

Salary/Wage

18.50

Other Perks/Benefits

Love working with people? Searching for an opportunity that offers flexibility and fun? Spend the summer outside on the rail trail and at all the amazing events the community offers. Our Community & Visitor Engagement Team has exciting opportunities available for Community Specialists in Lake Country. At Tourism Kelowna, we create, nurture, and value meaningful connections, both within our team, with visitors, and within the community. We can't wait to have you join us!

Recommended Training

SuperHost Foundations of Service Quality

Job Application Process

Please apply with resume and cover letter at hr@tourismkelowna.com

Apply Now