Job Description

Are you passionate about hospitality and providing exceptional experiences? Do you thrive in a dynamic and fast-paced environment where every day is different? If you answered yes, Sun Peaks Grand seeks a dedicated and experienced Conference Services Manager to join our on-site team. This is an exciting opportunity to play a pivotal role in creating unforgettable conferences and events in the stunning backdrop of Sun Peaks in the heart of the breathtaking British Columbia mountains.

As the Conference Services Manager, your role will involve overseeing all aspects of event planning and execution. You will be responsible for ensuring that each gathering is executed flawlessly from start to finish. To achieve this, you will work closely with clients, vendors, and internal departments to understand their needs and preferences. You will customize event packages and coordinate logistics to exceed expectations. Whether it’s an intimate corporate meeting or an elaborate gala, you will leverage your expertise to create memorable experiences that reflect each client’s unique vision. If this sounds like your ideal work environment, fill out an application to work, live and play where you belong.

Responsibilities & Qualifications

Physical Requirement:

Medium, work activities include handling loads between 10 and 20 kg

This job position requires physical presence at the designated location.

Accountabilities:

Business Development:

Manage accounts database and business details efficiently
Utilize Opera Sales & Catering System for tracking and following up on accounts
Develop action plans for Social and Events markets aligned with the annual sales strategy
Identify and recommend prospective customers, ensuring follow-through on potential business
Coordinate site inspections for community and hotel events
Achieve and surpass revenue quotas on a monthly and yearly basis
Engage in networking activities inside and outside the hotel to secure new business
Maximize rates and NOI using ROI templates
Solicitation:

Actively seek new business opportunities within established accounts
Sell and reserve conference rooms, coordinating services for various events
Negotiate and maximize up-selling and cross-selling opportunities across departments
Quote and negotiate prices within established parameters
Prepare and issue contracts and addendums as needed
Relationship Management:

Act as the ‘Service Champion’ for conference services, providing excellent hospitality
Serve as a liaison between the hotel and groups, ensuring smooth event execution
Manage customer communications and execute event planning for group bookings
Provide exceptional customer service and knowledge of hotel facilities to potential clients
Conduct pre- and post-conference reviews with clients
Foster professional communication with all departments
Assist the sales team in acquiring and closing business
Support hotel service and relationship strategy to drive customer loyalty
Develop relationships within the community to expand client base
Departmental Execution & Planning Excellence:

Plan group food and beverage events, ensuring compliance with regulations
Act as onsite contact for assigned groups, producing necessary documentation
Lead meetings to provide an operational overview of upcoming events
Monitor and manage contracted room blocks
Enforce contractual policies
Attend pre-conference meetings to confirm details
Ensure special arrangements are documented properly
Team Commitment and Collaboration:

Collaborate with resort leadership to enhance group event offerings
Monitor trends in group food & beverage, technology, and service delivery
Effectively communicate guest feedback to leadership
Represent the Director of Sales as needed
Manage the conference events planning team
Encourage growth and development of team members
Empower teams to improve guest service performance
Follow hotel policies and procedures
Collaborate with remote group sales team members
Ensure group billing is coordinated with Finance
Participate in Banquet and Event preparation and execution
Actively participate in meetings and projects assigned by the Director of Events & Conferences
Ideal Candidate:

Post-secondary education and preferably a Hospitality Management Degree or Post-Secondary Degree
Minimum five years experience in hotel catering/sales, additional experience in the hospitality industry, an asset
Demonstrated ability to plan and execute events effectively with attention to detail and organization
Extensive food & beverage knowledge on the convention/banquet floor is necessary for familiarization of meeting room set-ups, exhibits, banquet set-ups, etc.
Ability to create and effectively manage the change process in BEO, Group recap, and other event-related organization communications
Energetic, outgoing with a positive attitude, driven to deliver elevated guest experiences
Excellent upselling, negotiation and closing skills with effective communication, both written and verbal
Focused, highly responsible self-starter and collaborative team player with the ability to deliver results in a time-sensitive environment
Possesses technical skills with hotel booking systems, specifically Opera, is an advantage
Advanced proficiency with office systems required, such as Microsoft Office and Excel
Some knowledge of current hospitality industry trends, an asset
Ability to work varied hours, meet with clients and participate in events, including, but not limited to, evenings and weekends

Salary/Wage

65,000

Other Perks/Benefits

Why join us? We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values. No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future. The perks and benefits you’ll get to enjoy: Winter/Summer Season Lift, Trail and Golf passes Initial entitlement to three weeks of paid vacation Benefits plan and additional wellness components, including Health Spending Account and EFAP Participation in our RRSP and matching DPSP programs Company supported training and professional development opportunities Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family hotel rates at Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals. We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

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