Job Description

Cypress Mountain is recruiting a Food & Beverage Director that has a passion for food and is a true leader that thrives in supporting the F&B team towards common goals. This involves providing direction, fostering a positive work environment and continuous training. The successful candidate will lead the F&B team of approximately 180 members, in the delivery of high-quality food and beverage service while managing the operations including the Cypress Creek Grill, the Crazy Raven Bar, Hollyburn Lodge and five other grab-and-go style outlets. This is a senior leadership position based at the ski resort.

Responsibilities & Qualifications

DUTIES & RESPONSIBILITIES (include but not limited to the following):
Guest-Centric Approach:
• Anticipate guest needs but also analyze guest feedback and market trends to make data-driven decisions aimed at improving guest satisfaction.
• Demonstrate a commitment to creating exceptional guest experiences throughout the organization.
• Develop and implement training programs to enhance staff’s hospitality skills.
Service and Culture Development:
• Cultivate a culture of service excellence through attention to detail.
• Manage and lead the F&B team by example, providing guidance, training, and support to achieve exceptional service standards.
• Embrace the company’s core values:
o K.R.P. – Kindness, Respect and Professionalism in every interaction
o L.E.A.D.- Long Term Thinking, Excellence in Execution, Attitude is Everything and Develop Great People
Menu Innovation and Quality Improvement:
• Collaborate menu development with the culinary team, to stay on trend with industry standards and guest preference.
• Stay up to date on emerging technology to maintain a completive edge in the industry.
• Implement strategies to improve the quality of food offerings, aiming to be recognized for both exceptional service and outstanding cuisine.
• Develop a reputation for the quality of food offerings to complement exceptional service.
Team Leadership and Development:
• Recruit, develop, and manage a highly skilled and service-oriented team.
• Implement continuous training programs focused on hospitality, service standards, and industry trends.
• Foster a deep understanding of and commitment to achieving all divisional Key Performance Indicators (KPIs), including NPS scores, team member engagement.

Collaborative Business Growth:
• Work collaboratively to develop a comprehensive summer business plan, emphasizing hospitality-driven initiatives.
• Activate summer events to generate business and enhance the overall guest experience.
• Plan and execute promotional events, special menus, and marketing initiatives to attract and retain guests.
Financial Management:
• Set and maintain financial targets for revenue growth while prioritizing service quality and a variety of menu offerings.
• Monitor and control operational costs including food and labour expenses, to achieve budgetary goals.
• Implement strong inventory and financial controls, ensuring efficient operations.
Supplier Relationships and Purchasing:
• Establish and maintain strong relationships with suppliers, negotiating contracts to ensure favourable terms and pricing.
Maintenance and Capital Management:
• Track maintenance and capital needs, ensuring a safe and aesthetically pleasing environment for guests.
Communication and Collaboration:
• Regularly communicate with other senior leadership and departments around the mountain.
• Provide routine progress updates to the General Manager& SVP on resort and department goals.
Safety:
• Demonstrate safety consciousness with guests, resort, and co-workers.
• Work closely with the Health & Safety team to promote adherence to & creation of SWP’s for the F&B department to reduce risk.

QUALIFICATIONS/COMPETENCIES:
• 7+ years of progressive experience in Food and Beverage management.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent organizational and strategic planning capabilities.
• In-depth knowledge of culinary trends, menu development, and food safety standards.
• Proven experience in elevating hospitality standards and developing a culture of service excellence.
• Commitment to delivering high-quality food.
• Exceptional communication and people skills.
• Analytical mindset with the ability to interpret data and make strategic recommendations.
• Excellent time management and organizational skills.
• Ability to multi-task in a demanding environment.
• Well organized, punctual, hardworking, self-motivated, and outgoing.
• Ability to remain organized and courteous when under pressure.
• Adaptable to work effectively in a diverse and ever-changing working environment.
• Proficient in Microsoft Office.
• Experience in F&B within a ski resort, outdoor recreation, or tourism industry is highly desirable.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Degree in Hotel/Restaurant Management or related field of study.
• Food Safe Level 2
• Serving It Right
• Must be able to legally work in Canada.
• Valid driver’s license
• A dependable/insured vehicle with winter tires to get to/from work (no shuttle service in the off-season months)

Salary/Wage

100,000-120,000 DOE

Other Perks/Benefits

WAGE/BENEFITS: • Annual Wage: $ 100,000 - $120,000 DOE • Benefits package • Annual bonus program • Skiing/riding/cross country skiing/snowshoeing/snow tubing benefits • Season pass(es) for immediate family (including spouse and minor children) • Free Lessons & Discounts in both F&B and Big Bear Sports • FUN work atmosphere in unique environment!

Job Application Process

www.cypressmountain.com/employment

Apply Now