Job Description

ABOUT THE ROLE

You are the first point of contact and will provide best in class sales expertise, guiding our guests and travel partners through the sales cycle, upselling, ending with a truly personalized Canadian vacation while constantly raising the bar, to exceed guests and partners expectations. Your day will be composed of actioning a variety of queries that can include taking inbound calls, live chat leads, engaging in daily email inquiries, appointment requests and web requests all while collaborating with fellow vacation advisors and working along side our Legendary Hospitalty and Product team. Please note, the expected start date for this role is October 1, 2024.

Responsibilities & Qualifications

RESPONSIBILITIES

Sell Canada as a travel destination, seamlessly working with a guest to co-create their personalized dream vacation.
Learn the ins and outs of travel products throughout Canada, establishing yourself as a trusted insider.
Action inbound leads daily and follow-up with clients multiple times in a timely manner.
Maintain, qualify and engage your active sales funnel using Salesforce for all your tracking needs.
Hold scheduled vacation consultation appointments with clients by phone, Zoom and Calendly.
Act as a trusted advisor by offering informed and insightful recommendations while ensure margins are held and profit is maximized.
Create and sell personalized itineraries co-catered to clients’ unique needs.
Book all trip components, generate booking forms from internal reservation system and collect deposits according to Company policy.
Close sales – achieve monthly and quarterly individual and team targets.
Maintain complete and up-to-date knowledge of Fresh Tracks Canada products.

REQUIREMENTS

Minimum 3 years travel sales experience
Well-versed in consultative sales approach
Proven record of meeting and exceeding monthly sales targets
Experience with Microsoft Outlook Calendar & Email
Shift work consisting of scheduled hours with possibility of rotating work schedules, including nights, weekends, holidays, and occasional overtime

NICE TO HAVES

Previous experience in a premium leisure travel sales environment
Experience with Salesforce, Zoom and Calendly

Salary/Wage

50,000 base, plus sales commission

Other Perks/Benefits

REWARDS You may be eligible to receive the following benefits, based on your contract type: 3 weeks vacation (4 weeks after your first year) Extended health benefits package Applauz Recognition Comprehensive employee assistance program Paid anniversary day off “Pawternity leave” days for your new furry family members Great working hours Stylish office location in Vancouver, located close to public transit Friendly and fun team environment with company celebrations and social events Access to Canadian travel industry discounts!

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