Job Description

This is a full time permanent position working in the fast paced environment of FIT Online reservations. Highly organized, enthusiastic and detail oriented team player needed to succeed in this role. Excellent IT skills are needed to work with and manage data in the booking system. Strong communication skills will be needed in dealing with both clients and suppliers.
The FIT Tour Coordinator is part of the FIT department handling all aspects of booking and operating individual tours throughout Canada and Alaska. Journeys Across Canada is a wholesale receptive tour operator – our clients are tour operators in Europe, Australia, North America.

Responsibilities & Qualifications

• Working with our in house reservation system to quote, book and operate tours for individual (FIT) clients.
• Working with international tour operators to design custom itineraries for their clients traveling to Canada and Alaska.
• Loading and updating rates for tour products in the booking system (e.g. sightseeing tours, transfers, trains activities).
• Canceling tours that do not materialize.
• Preparing document kits for clients (30-15 days before tour starts).
• Booking hotels, attractions, tours, transfers and other services in the booking system
• Attending supplier functions in Vancouver and learning the tourism product throughout Canada
• Handling emergency calls out of hours (in rotation)

Requirements:
– Fluency in English both written and spoken
– Must hold a valid permit to reside and work in Canada.

Salary/Wage

45000 per annum and up depending upon experienceence

Other Perks/Benefits

Potential for local travel to learn about and experience tour products. Company benefit plan. Remote working from home office one day per week, in our Vancouver office 4 days per week

Job Application Process

Please email Resume and cover letter.

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