Job Description

Kumsheen is looking for Guest Experience Team members (Office Staff) to join our team of energetic, adventurous, and friendly staff. This is a great opportunity to work & live in one of the most beautiful areas in BC, at an incredible family-run adventure resort.

This position is from May 13, 2024 until September, with the potential to extend at the end of the season.

About the position:
Kumsheen Office Staff are the main point of contact for our guests, so a genuine desire to provide outstanding customer service and a pleasant atmosphere is essential. These team members work at the heart of all resort operations, ensuring clear communication to every department. They are the “information centre” for staff and guests alike.

Responsibilities & Qualifications

Key responsibilities include:
– Assist customers with planning, booking, and managing reservations by phone, email, and in-person
– Greet and direct guests for activities & accommodations
– Generate rosters and reports for activities & resort operations
– Providing accurate and thorough information to guests, visitors, and other staff members
– Maintain all areas of the Reception Office (Front Desk, Retail Store, Coffee Shop) including frequent organization and cleaning
– Regularly tidying and stocking retail and coffee shop displays
– Brewing coffee and tea, and crafting coffee and milk based beverages including lattes, cappuccinos, mochas, etc.
– Complete daily cash reconciliation
– Assist marketing department with additional sales or guest communication, as needed

Successful applicants will possess the following attributes:
-Strong interpersonal, social, and communication skills
-Attention to detail and the ability to multitask
-Ability to maintain professionalism and composure under pressure
-Computer literacy, comfortable with Mac OS and Google Drive
-Second language is an asset
-Previous office procedure and telephone sales knowledge is an asset
-Previous retail store and/or barista experience is an asset
-Business, sales or marketing diploma (or equivalent experience), particularly in hospitality or tourism, is an asset
-Most importantly, a positive attitude!

Salary/Wage

Starting at $18.50/hr, plus great perks!

Other Perks/Benefits

Employment perks: - Access to outdoor recreation in one of the most beautiful regions in BC (including free rafting!) - Steady 5-day on/2-day off work schedule - Paid training and overtime - Access to subsidized resort-based staff accommodation - Access to the Kumsheen Resort facilities (including pool and hot tub!) - Professional workplace and equipment - Discounts on hand-crafted drinks in the on-site coffee bar - Opportunity to grow your career in the outdoor industry - Restaurant and retail discounts, family/friend rafting passes, family accommodation discounts, and more!

Job Application Process

We pride ourselves on our talented and enthusiastic team members. If you think you’d be a great addition to our team, we’d be delighted to hear from you! Please submit your resume to employment@kumsheen.com to apply for this incredible Summer job opportunity!

Apply Now