Guest Service Agent
- Homalco Wildlife and Cultural Tours
- Front-line
- Part Time |
- Seasonal
- 1003B Island Highway Campbell River, Campbell River
- 2-4 position available
- Accessible Employer: No
- Open to International applicants with valid Canadian Work permits: Yes

Job Description
Job Type: Seasonal, Part-time and full-time positions available (May – Mid-October). Training in March/April.
Are you passionate about providing exceptional customer experiences and excited to share the natural beauty and cultural richness of Homalco Wildlife & Cultural Tours? We are seeking enthusiastic and experienced Guest Service Agents to join our team! As a Guest Service Agent, you will be the first point of contact for our guests, delivering outstanding service to ensure they enjoy a memorable experience from start to finish.
Responsibilities & Qualifications
Responsibilities:
• Open and close the office, following procedures.
• Communicate with guests through email, phone, and in person, including follow-ups.
• Check in guests and ensure a welcoming experience.
• Manage bookings, payments, sales, and gift shop transactions.
• Share tour details like policies, tour expectations, health restrictions, and check-in times.
• Prepare supplies for tours and maintain a clean organized office, bathroom, and shop.
• Collaborate with partners to fill tour seats.
• Support marketing via social media and blogs.
• Handle general administrative tasks.
Required Skills & Qualifications:
• Strong communication and interpersonal skills.
• Proficient in English.
• Organized with attention to detail.
• Works well independently and in a team.
• Thrives in fast-paced environments.
• Proactive in improving operations.
• Quick-thinking and resourceful problem-solver.
• Sales experience is a plus.
You Are:
• Passionate about local marine wildlife and First Nations culture.
• Dependable, respectful, and approachable.
• Motivated team player who values collaboration.
• Committed to providing outstanding guest experiences.
• Enjoys working with people from diverse backgrounds.
• Flexible and available to work weekends and holiday
Salary/Wage
18 - 20
Other Perks/Benefits
Free tours Store Discount Retention bonus Pro-deals Free training
Recommended Training
Job Application Process
Submit your resume and cover letter by dropping it off at the Band Office Reception (1218 Bute Crescent) or our Tour Office (1003B Island Highway); OR email it to info@homalcotours.com.
Apply Now