Job Description

Work for one of Canada’s most unique destinations and check off a bucket list job. Tyax Lodge & Heliskiing is a full service wilderness lodge. We guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation.

As a Guest Services Agent of Tyax Lodge & Heliskiing, you will be an ambassador for the company. You are our first impression to our guests and the face of the company, welcoming our guests and ensuring that their needs are attended to during their ensure stay. You will be expected to provide exemplary service to all guests at all times while maintaining and exceeding the service standards set by Tyax Lodge & Heliskiing. The dynamic role of a Guest Services Agent includes duties within reservations, all front desk matters, administrative tasks, and occasionally assisting other departments.

Responsibilities & Qualifications

POSITION HIGHLIGHTS:
Exceed guest expectations by providing personalized, efficient and courteous guest service
Show dedication to making every guest feel welcome in our surroundings
Handle all requests and complaints in a timely manner and appropriately
Work closely with other departments to ensure a smooth operation through preparation and follow-up
Keep immediate supervisor promptly and fully informed of all issues or unusual matters of significance
Provide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the area
Act as a point-of-contact person to all guests and staff inquiries
Reservation duties include handling of phone calls, emails, and online reservations and inquiries, making/changing/cancellation of reservations
Perform check-ins, check-outs
Processing of payments and processing of night audit, ensuring accuracy of all guest folios
Perform group check-ins and informational speeches for helicopter group arrivals, weddings and events, assist with event administration and set-up
Ensuring all waivers of liability are signed and filed under each guest’s profile
Administration of watercrafts and fat bike rentals and winter ski equipment
Booking of local activities for guests, spa treatments, and more, acting as our guest’s concierge
Daily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisor
Report all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to your immediate supervisor
Conduct room inspections of guest rooms before check-in and during the winter evening turndown service
Perform and assist with breakfast serving duties when needed
Ensuring cleanliness in and around the workplace
Operate according to policies, procedures and quality standards established by the company
Other duties and projects as assigned by the Guest Services & Spa Supervisor

QUALIFICATIONS & ATTRIBUTES:
Post-Secondary diploma
1-2 years of previous front desk or guest services experience
Experience in property management systems, POS and switchboard is an asset
Comfortable taking phone calls
Must possess excellent communications, interpersonal, organizational and customer service skills
Must be a team player with friendly personality and excellent personal presentation
Responsible and dependable
Must have outstanding attention to detail and the ability to multitask
Computer literate in Microsoft Office programs or Google documents
Must be flexible in regards to scheduling and working shifts
Must be willing to live and work in a remote setting
Additional language skills are an asset

Salary/Wage

18

Other Perks/Benefits

WHAT’S IN IT FOR YOU: Subsidized, modern shared townhouse-style accommodation with beautiful mountain views Complimentary transfers at the start and end of season Three meals per day served in employee cafeteria Employee use of our spa facilities and a 24-hour access to our full gym, based on availability Employee use of kayaks, canoes and stand-up paddle boards, and fat bikes, based on availability Discounts on branded outdoor clothing Employee events Be part of a fun and welcoming diverse team from all over the world Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness

Job Application Process

Apply online at tyax.com/careers/

Apply Now