Job Description

GUEST SERVICES SUPERVISOR

What’s in it for you:
Do you like to supervise and deliver world class level of service? If so, join our team as a Guest Services Supervisor and play a vital role in creating memorable connections with our guests and team members.

What your day will look like:
• Lead our Front Office Team and maintain a level of professionalism and standards of verbiage according to the standards set forth by Wall Centre & Marriott.
• Adhere to all policies and procedures set forth by Wall Centre & Marriott.
• Balance the house and block rooms according to the standards set by Wall Centre & Marriott.
• Participate in and oversee the completion of the Front Office task list and special projects.
• Ensure that any guest concerns are resolved and addressed accordingly.
• Schedule breaks and ensure that both desks and communications are covered during busy times.
• Assists with training of new associates.
• Promote Marriott Rewards program and ensure monthly enrollment quotas are met.
• Adhere to all emergency procedures when called upon.
• Represent management when AFOM/FOM are not present.
• Assist the AFOM’s/FOM with other assigned duties.
• Adhere to and promote all company health and safety policies and procedures to ensure a safe work environment.
• Tour preparation and arrival.
• Participate in and promote Wall Centre & Marriott Core Values.

ABOUT US

The Westin Wall Centre, Vancouver Airport and Sheraton Vancouver Wall Centre provide guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

The Westin Wall Centre, Vancouver Airport Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.

The Westin Wall Centre, Vancouver Airport Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Responsibilities & Qualifications

• Minimum of 2 years Guest Service experience on a front desk or equivalent in a similar field.
• Minimum 6 months of night audit experience.
• Demonstrated leadership qualities and the ability make decisions that balance value to our guests and profitability to the hotel.
• Scheduling flexibility and the ability to work more than 8 hours a day is required.
• Fluent in English, both verbal and written.

Salary/Wage

$28.00-$29.00 per hour

Other Perks/Benefits

• Explore Travel Program • Ongoing Associate Appreciation Events • Dental care • Disability Insurance • Employee assistant program • Extended health care • RRSP match • Vision care

Job Application Process

Please send a resume and/or cover letter attention to Human Resources

Apply Now