Hotel General Manager

  • Northway Hotel
  • Management
    • Full Time | 
    • Permanent
  • 158 Boulder St Dease Lake, Dease Lake
  • 1 position available
  • Accessible Employer: No
  • Open to International applicants with valid Canadian Work permits: No
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Posted on May 28, 2024

Job Description

We’re excited to announce that the Northway Hotel was recently purchased by the Tahltan Nation. We are seeking a General Manager who is excited about the opportunity to shape the future of this hotel. This pivotal role is dedicated to driving operational excellence, embedding Tahltan values and culture, enhancing guest satisfaction, and building additional revenue streams. In close collaboration with Ownership and the local community, the General Manager will play a crucial role in shaping the vision and future of the hotel.

Situated in northwestern BC, Dease Lake is one of three communities in Tahltan Territory, known for world-class outdoor recreation, fishing, hunting, and vast watersheds and mountain plateaus. The surrounding land has been home to the Tahltan people for millennia.

Responsibilities & Qualifications

You will be responsible for creating a professional and organized operational team and a supportive, healthy workplace environment. You must set a high bar when it comes to hospitality and have a keen sense of attention to detail. You will directly oversee all aspects of the hotel’s operations, team efficiency, and the overall maintenance and improvement of the hotel. Most importantly, you will help craft and lead the vision for the hotel under new Tahltan ownership.

As General Manager, your key responsibilities and priorities will be:

– Direct oversight of all hotel operations, staff, infrastructure, and property.
– Establishing an efficient and desirable workplace culture while investing in its staff.
– Setting a high bar for hospitality and guest experience from booking to checkout.
– Incorporating Tahltan culture and values into the hotel’s operations and workplace.
– Fostering a strong relationship with local communities and other tourism businesses.
– Budget development, financial management, and oversight over payables.
– Managing contractor relationships to ensure hotel infrastructure is well-maintained.
– Implementing strategic initiatives to improve operations, revenue, and profitability.
– Marketing initiatives and communications for business growth.

Qualifications and Requirements

– A passion for hospitality and excellent customer service.
– Minimum 5 years of leadership experience in hospitality or related fields.
– Ideally, experience in operating businesses in remote northern indigenous communities.
– A strong foundation in business administration, accounting, HR, or hospitality management.
– Proven critical thinking, problem-solving skills, and ability to lead organizational change.
– Demonstrated ability to build strong relationships with staff and local stakeholders.
– Excellent communication and interpersonal skills.
– Proficiency with technology and software, or the ability to learn new systems quickly.
– BC Driver’s license and reliable transportation.
– Must be legally entitled to work in Canada.


$70,000 - $80,000

Other Perks/Benefits

A manager's suite is available for candidates who do not currently reside in Dease Lake. Alternatively, we can assist with finding rental options within Dease Lake. This role entails performing property and room inspections; therefore, candidates must be capable of navigating stairs and potentially lifting up to 50 lbs. Candidates should understand that Dease Lake is a small, remote community in northern BC that is only accessible by road or charter flight. With a population of 250-300 and limited amenities, candidates should be comfortable with, and ideally experienced in, working and living in remote communities.

Job Application Process

Email to arrange an Interview

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