Patrol Manager

  • Grouse Mountain
  • Management
    • Full Time | 
    • Permanent
  • 6400 Nancy Greene Way North Vancouver, North Vancouver
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on June 5, 2024

Job Description

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges.  We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge.  We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

The Patrol Manager is responsible for managing a team of 30 to 40 paid Grouse Patrollers and Mountain Safety. The Patrol Department is responsible for first aid, emergency response and risk management for Grouse Mountain including the Ski Area and Bike Park. The Patrol Manager is required to work a minimum of 40 hours a week including weekends and holidays. A typical work day will include a mixture of office work and on snow (winter) or dirt (in the summer) hands on work. The position requires an experienced leader who will lead by example and be a role model and mentor to Patrollers. The role requires a passion for skiing, mountain biking and the tourism/outdoor industry.

Responsibilities & Qualifications

The Patrol Manger works closely with three departments; Patrol, Occupational Health and Safety and Mountain Operations. Patrol Manager is responsible for:

Health and Safety:

Assisting the Safety Advisor with WorkSafeBC claims management
Working with the Safety Advisor to maintain the Occupational First Aid Program
Assisting the Safety Advisor with emergency procedures training exercises
Participating in the annual COR Audit


Coordinating, recording and data management for the 1Risk database, including Incident Reporting, Checklist Management and Dispatch Records
Payroll and Scheduling for the Patrol Department
Hiring and recruiting for the Patrol Department
Maintaining Patrol Training Records and assisting Patrol Supervisors with the Patrol Training Program
Guest and staff accident paperwork review and follow up
Completing accident investigations
Act as liaison between the Patrol Department and other departments on the mountain
Organize Pre-Season Patrol training in the Summer and Winter
Ordering supplies and maintaining inventories
Implementing, developing and maintaining the Patrol risk management strategies for the Ski Area and Bike Park
Annually Updating the Patrol SOP and training checklists
Leading first aid trauma calls on the ski hill and bike park
Incident Commander during emergency procedures
Avalanche Control using explosives and ski cutting
Covering Patrol Supervisor and Snow Shoe Park Patroller shifts when required
Running Patroller operational debriefs and providing mental health resources to Patrollers
Other duties as assigned

The Patrol Manager is responsible for managing a Patrol Team of approximately 30 to 40 members. The Patrol Manager is responsible for directly supervising 4 Patrol Supervisors and an Avalanche Forecaster.

OFA Level 3 or Licensed EMR
Peak Emergency Advanced Protocol Course
CAA Level 1
Work Safe Avalanche Blasting
Rope Rescue Training (Different Courses will be reviewed)
Three years of Patrol experience
Two Years of Supervisor or Manager experience
Valid Class 5 driver license

Advanced skier, hiker and mountain biker who is physically fit to complete all daily patrol tasks
Proficient at operating snowmobiles and ATV’s
Strong leadership skills with a positive personality
Excellent verbal and written communication skills
Proficient in Microsoft 365 and Ceridian Dayforce
Strong computer skills with the ability to quickly learn new systems
Risk Management Experience (Preferably Ski/Bike Industry)
Ability to perform in stressful situations


59,000 - $64,000

Other Perks/Benefits

All positions are eligible for the following benefits and perks: Free Seasonal Access Pass Discounts at the resort’s restaurants, retail, and rental outlets Referral Bonus Program Public Transit subsidies Free or discounted lift tickets at many other resorts (winter/summer) Access to free Employee and Family Assistance Program Excellent training and professional development Northland Properties friends and family discounts program including hotels, restaurants, and recreation. Full-time, year-round positions are also eligible for these: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans RRSP matching plan after 1 year of service Free access passes for dependents

Job Application Process

Apply via our careers page

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