Job Description

Looking for an exciting Food & Beverage Assistant Manager role in a beautiful slopeside hotel? Look no further than Mantles Restaurant & Lounge, where we seek a seasoned candidate to join our existing team. As a successful candidate, you should be an excellent communicator and passionate about food, drinks, wine, and service. You will manage the front-of-house team and work with the culinary team to ensure an exceptional guest experience. Additionally, you will assist the Restaurant Manager with scheduling, inventory, ordering, and compliance with Health & Safety regulations.

At Mantles Restaurant & Lounge, we take pride in our workplace culture and offer benefits such as free access to skiing and snowboarding in the winter and golfing, biking, and hiking in the summer. If this sounds like your ideal work environment, fill out an application today to work, live, and play where you belong.

Responsibilities & Qualifications

Physical Requirement:

Medium, work activities involve handling loads between 10 and 20 kg

This job position requires physical presence at the designated location.

Accountabilities:

Service/Operations:

Manages the Food & Beverage operations and ensures that the established SPG Standards of Service are executed professionally and consistently.
Manages those who oversee the food orders, ensuring delivery of food & drinks and that guest bills are delivered promptly
Ensures all checklists, requisitions and proper opening and closing duties are completed
Ensures Health & Safety regulations are permanently adhered to
Assists in any F&B Department Outlet as business volumes dictate
Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
Guest Experience:

Oversees the guest resolution using established SPG Standards of Service
Interacts with guests throughout their dining experience with a focus on delivering an elevated experience
Drives customer loyalty by building individual connections with guests
Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
Solicits feedback from the F&B team and guests to identify ongoing improvement opportunities
Team Commitment & Collaboration:

Owns the departmental training of Bartenders, Servers, and Hosts/Hostesses on F&B operations
Manages the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
Receives feedback from the F&B Supervisors regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs
Conducts employee performance reviews and suggests team member advancement opportunities when aptitude & engagement are present in entry-level positions
Ensures team members have current knowledge of menu offerings and pricing
Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
Assists in emergencies, making prompt decisions in the best interest of the guest and the Hotel
Ideal Candidate:

Three years minimum F&B experience, coupled with some progressive supervisory experience within a hotel setting
Serving it Right certification
Food Safe certification
Dedicated to working within a dynamic team that focuses on collaboration and guest experience
Excellent food and wine knowledge
Proficiency with computer systems required, such as Micros POS
Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
Ability to motivate and support a team in a multi-tasked environment
Effective communication skills, both written and verbal, as well as excellent problem-solving abilities
Excellent organization, attention to detail and time management skills with the ability to multi-task
Leadership skills with the ability to coach, redirect and motivate team members in a fast-paced environment
Ability to lift, carry, or push up to 50lbs

Salary/Wage

54,000 - $56,000

Other Perks/Benefits

Why join us? We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values. No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future. The perks and benefits you’ll get to enjoy: Winter/Summer Season Lift, Trail and Golf passes Initial entitlement to three weeks of paid vacation Benefits plan and additional wellness components, including Health Spending Account and EFAP Participation in our RRSP and matching DPSP programs Company supported training and professional development opportunities Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals. We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

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