Spa Practitioner / Lodge Support

  • Tyax Lodge & Heliskiing
  • Front-line
    • Full Time | 
    • Seasonal
  • 1 Tyaughton Lake Road Goldbridge, Goldbridge
  • 1 position available
  • Accessible Employer: No
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on March 4, 2024

Job Description

Work for one of Canada’s most unique destinations and check off a bucket list job. Tyax Lodge & Heliskiing is a full service wilderness lodge. We guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation.

As a Spa Practitioner at Tyax Lodge & Heliskiing you are expected to provide exemplary customer service to all guests at all times while maintaining and exceeding the service standards set by Tyax Lodge & Heliskiing. The Spa Practitioner is responsible for providing massage treatments to the guests, conducting stretch classes as well as to care for our spa facilities. Our practitioners work as part of a team and are highly organized, efficient and able to work in a fast paced environment.

This role is a split role, covering our full-time spa practitioner’s days off (2 days per week) and you will also be available for treatments on other days based on guest demand. To supplement your hours, you will assist our housekeeping and restaurant departments as needed. You are passionate about providing relaxing and healing treatments to clients in a tranquil setting and you provide outstanding and memorable guest stays in a one of a kind natural environment.

Responsibilities & Qualifications

Responsible for the daily cleanliness and organization of the facilities: massage rooms, changerooms, yoga room, spa hallway and spa reception area.
Maintain a clean, hygienic and neat work environment at all times; ensure all equipment is in safe working order
Exceed guest expectations by providing personalized, efficient and courteous customer service
Show dedication to making every guest feel welcome in our surroundings
Provide necessary information to compile complete guest records.
Perform various massage treatments ranging from relaxation, deep tissue to hot stone while accommodating guest’s needs and creating individualized experiences.
Providing in-depth knowledge of all products and services available within the Spa
Monitoring and re-stocking of all massage supplies and products within the Spa
Answering phone calls with excellent etiquette
Able to lead a stretch or yoga class
Demonstrate safe workplace practices
Operate according to the policies, procedures, quality standards and services established by the company
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader.
Willingness to assist other members of the lodge team when needed

Perform daily cleaning of guest rooms: stayover and departure cleans
Cleaning of staff and guest common areas and offices
Tidy and restock of housekeeping carts and housekeeping rooms
Assist our laundry attendant in washing, drying and ironing all resort and guest laundry
Show dedication to making every guest feel welcome in our surroundings
Must work in line with the safety and hygiene regulations set forth by Tyax Lodge & Heliskiing
Respect guest privacy
Handle all lost and found items according to company policy

Bussing and resetting tables
Hosting duties
Serving tables (based on experience)
Assisting in serving wedding functions, including setup and clean of table settings.
Assisting guests with questions about the drink and food menu in an informative and helpful way
Consistently offer professional, friendly and engaging service
Ensure the restaurant area is clean and tidy at all times
Responsible for maintaining a cheerful, courteous disposition and a neat, clean and professional image with the ability to maintain a calm demeanour in a fast paced, high intensity environment
Follow all safety and sanitation policies when handling food and beverage
Maintain set Health & Safety standards
Follow the regulations set forth by the B.C. Liquor Control and Licensing Branch

Must have the proper credentials and certification for bodywork and massage
Hands-on experience in the massage industry
1-2 years’ experience within the hospitality industry is considered an asset
Able to lead a stretch class or yoga class
Additional language skills are an asset, but not mandatory
Must possess excellent communications, interpersonal, organizational and customer service skills and be a team player
Responsible and dependable with a poised and friendly attitude
Must have attention to detail and the ability to multitask
Must be flexible in regards to scheduling and working shifts
Must be able and willing to live and work in a remote setting
Having own transportation is highly recommended
Housekeeping and serving experience is an asset

Will be required to be on your feet for extended periods of time
May be required to lift, bend and reach


Commission based, hourly

Other Perks/Benefits

WHAT’S IN IT FOR YOU: Subsidised, modern shared townhouse-style accommodation with beautiful mountain views Complimentary transfers at the start and end of season Three meals per day served in employee cafeteria Employee use of our spa facilities and a 24-hour access to our full gym, based on availability Employee use of watercrafts including kayaks, canoes and stand-up paddle boards, and fat-tire bikes, based on availability Discounts on branded outdoor clothing Employee events Be part of a fun and welcoming diverse team from all over the world Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness

Job Application Process

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