Whale Watching Sales / Reservation Agent

  • Orca Spirit Adventures
  • Front-line
    • Full Time | 
    • Part Time | 
    • Seasonal
  • 146 Kingston Street, Marina Level Victoria
  • 3 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on January 10, 2024

Job Description

Orca Spirit Adventures is seeking a Part time Sales and Reservations agent for our busy whale watching operations in Victoria, BC. The ideal candidate must be well organized and have the strong ability to multi-task in a high paced tourism environment. Office administration experience and previous work in the tourism and cruise industries is considered a valuable asset. Candidate should have a strong focus on customer service and be passionate about the marine environment. This position is a sales position as well as a guest service agent and must ensure all guests feel welcomed and important

Responsibilities & Qualifications

GENERAL RESPONSIBILITIES:

The Sales Agent’s primary responsibility is to promote and sell whale watching and marine wildlife tours.

SPECIFIC DUTIES:

  • Check in and departure of tours
  • Promotion and sales of tours and packages (must be knowledgeable about tour departure times, vessel types, and pricing)
  • Accurately and efficiently manage cash and credit card transactions

SHIFTS:

* Must be available to work Saturday and Sundays
* Must be able to work mornings, afternoons or evenings.

REQUIRED SKILLS & KNOWLEDGE:

  • Proven ability to excel in a sales environment
  • Ability to engage and persuade people in a positive, non-demanding style
  • Passion to exceed service expectations
  • Excellent verbal communication skills
  • Previous Tourism experience preferred
  • Professional demeanour
  • Excellent interpersonal and time management skills

PERSONAL CHARACTERISTICS:

  • Customer oriented, courteous and tactful
  • Out-going team player with a positive attitude
  • Ability to handle difficult guest service issues in a calm and professional manner

Salary/Wage

Competitive

Job Application Process

Please email resume and cover letter to sabrina@orcaspirit.com

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