Job Description

Embark on an exciting journey with Nootka Marine Adventures, where every day is an opportunity to be part of a dedicated team delivering exceptional experiences to our guests. We believe in creating a positive work environment where your commitment and positivity make a real impact.  

We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishing experience that not only immerses our guests in the natural beauty of our surroundings but also instills a deep appreciation for fishing and the environment.

Drive west along one of the most scenic highways in Canada through the spectacular mountainous landscape of Strathcona Park and the village of Gold River towards Tahsis. Approximately 2 hours by road from Campbell River on Vancouver Island is Moutcha Bay Resort, on the waters of Nootka Sound.

Requirements of an Assistant Resort Manager:

Willing to live and work remotely.
Strong hospitality skills with a clear understanding of the guest experience and an ability to address guest requests and concerns in a professional and hospitable manner. 
Willingness to adapt with the ability to think creatively and proactively problem solve. Strong organizational, interpersonal, communication, and time management skills.
Previous experience managing employees in the hospitality sector (preferrable fishing lodge experience)
Strong command of the Microsoft Office suite of applications and experience working with hospitality booking software (Maestro preferred).
Attention to detail, organization, cleanliness, and safety.
Ability to stand for long periods.
Pleasure Craft Operators Certification PCOC.
Food Safe Level 1 certification.
Serving it Right certification.
OFA III Certification (Also called Advanced First Aid).

Responsibilities & Qualifications

Duties of an Assistant Resort Manager:

Manage the day-to-day operations of the resort alongside the Resort Manager and jump in to help whenever and wherever needed.
Daily monitoring and documentation of the resort systems and facilities, ensuring that they are adequately maintained, safe, clean, and operating effectively.
Manage, oversee, delegate, and complete the day-to-day tasks required for effective daily operations in the front desk, fish processing, and housekeeping departments.
Lead by example as a guest service leader by addressing guests requests in a professional, helpful, and prompt manner.
Have a detailed understanding of every employee position at the resort and oversee the organization, productivity, and workflow of all departments.
Assist the Resort Manager with the completion of administrative functions including inventories, reports, orders, schedules, and payroll.
Assist with employee training and onboarding, including a full and complete communication of procedures, processes, expectations, and best practices.
Actively uphold health and safety policies and procedures, monitor employees to ensure that
they are being upheld resort-wide, and ensure that new employees are trained accordingly.
Provide continual support to employees through coaching, mentoring, and consistent feedback.
Audit for maintenance needs, ensuring resolution of issues communicating with on-site personnel and/or engaging contractors.
Perform scheduled inspections of rooms, restaurant, docks, buildings, generators, water systems, and effluent systems.
Assist with the shipping and receiving of goods in a safe manner.
Assist with the completion of seasonal open and closing procedures.
Actively work toward building a healthy resort culture focused on shared values and goals, motivation, productivity, diversity, wellbeing, and trust. 

Salary/Wage

1200/week

Other Perks/Benefits

Meals and staff accommodation are included in the employment package!

Recommended Training

SuperHost Foundations of Service QualitySafety Basics - Health & Safety OrientationServing It RightWHIMIS

Job Application Process

Send resume

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