Job Description

Join this leading-edge Whistler-based transportation company and work alongside a fun and innovative team! Ideally suited for a friendly Customer Service pro who likes the excitement of rapid growth and change. This is a full-time, long-term work-from-home position with opportunity for upward mobility and growth within the company.

Responsibilities & Qualifications

The Perfect Candidate:
You are a natural communicator. You are known for your friendly, calm nature. You are comfortable with the imperfect.
You would love to broaden your skills, and challenge yourself.
Motivated and self-driven with excellent time management skills who works well independently.
Good listener with excellent verbal and written communication skills.
Understands and knows how to deliver excellent customer service.
Computer-savvy and able to quickly learn new programs and platforms.
Brings a positive mindset and fun energy to the team.
Administratively strong, organized, and pays attention to details (always!).

Responsibilities Include:
Consistently offer professional, friendly, and engaging service.
Have a thorough understanding of all our products and services.
Assist guests regarding transportation options in an informative and helpful way via phone, email and chat platform.
Accurately book and enter reservation requests using a leading-edge booking system.
Be an organized, responsible, punctual, and accountable individual with a sense of urgency.
Recognize the importance of adhering to customer service standards.
Liaise with dispatch and other departments as required.
Work well with the team as a whole. This means actively contributing at team meetings, maintaining flexibility in your schedule, and adapting to changes in workflow and environment as the business is ever-changing.
Follow department policies, procedures, and service standards.
Happily assist with other duties and projects as assigned.

Assets:
Geographical knowledge of BC, Canada and the U.S.
Experience in the travel or transportation industry.

Salary/Wage

$21.50

Other Perks/Benefits

This is a Work-from-Home role that does not require you to live in Whistler: computer setup and software can be provided. Starting at $21.50 per hour with potential for increases depending on performance. Extended health benefits and training allowances available after 3 months for full-time employees. Discounted travel perks. Super social, close-knit team atmosphere where you can build a long-lasting career and great friendships!

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