Job Description

The Michael J Fox Theatre is one of the busiest professional, community-style theatre in the Lower Mainland. We are looking for a Front of House Manager will be responsible for the smooth operation of the lobby and auditorium during the run of the event. The FOH Manager welcomes patrons and oversees their safety and well-being before, during and immediately after the event. They lead front of house team of ushers ensuring a positive experience for our patrons. Someone who is flexible, adaptable, cooperative and supportive to any situation is key in this position.

• Lead and supervise the front of house team, communicate effectively to ensure the smooth running of performances and events with a motivated team of ushers
• Act as an ambassador of the Michael J Fox Theatre and ensure FOH staff maintain and deliver a high standard of friendly and welcoming appearance, professionalism, and excellent customer service to all visitors.
• Liaise with Theatre Technicians and/or Client, Producers, or Stage Management to coordinate seating and performance cues at curtain and intermission
• Ensure the safety of Theatre staff and patrons while inside the building or on Theatre grounds; Have a thorough knowledge of fire regulations, safety regulations, and make all staff aware of these regulations and operate all front of house functions abiding by these regulations
• Prepare daily reports: event reports, employee performance reports, and ticket stub count.
• Deal with all matters raised by patrons and members of the general public attending an event or visiting the building when necessary
• Perform other work-related duties as needed or requested

Responsibilities & Qualifications

• Must be legal to work in Canada.
• Available to work flexible hours and must be available weekends and evenings. This position will have mainly weekend and evening hours but some daytime availability is an asset.
• Supervisory experience in a theatre, customer service, or similar environment is considered an asset but is not a requirement.
• Ability to thrive in a fast-paced, very busy environment along with various lighting and noise levels that may be moderate to high at times
• Ability to work in a standing position for extended periods of time. Position will require frequent standing, walking, bending/kneeling, lifting and carrying.
• Excellent verbal and written communication skills in English. Second language is an asset.
• Ability to problem solve, think on your feet, exercise initiative, and take personal responsibility.
• Strong organizational, time management, and prioritization abilities working effectively under pressure and the flexibility to adapt quickly to changes and demands
• Interest in the arts and an enthusiasm for working in a socially engaged and culturally diverse environment an asset

This is a casual, part-time paid position. The number and length of shifts vary based upon the event and rental schedules and needs.

Salary/Wage

23-24

Job Application Process

Please email your cover letter with availability (applications without indicated availability will not be considered) and resume by Monday, September 15th, 2025 at careers@michaeljfoxtheatre.ca

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