Job Description

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WESTIN

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

The Impact You’ll Make:

Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

Manages the daily functions of the department to ensure protection of property assets, Associates, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Train staff in established emergency procedures and implements accident and fire prevention procedures. Oversee Health and Safety and Wellness Resort programs and initiatives. Position focuses on ensuring guest and Associate satisfaction while achieving the operating budget.

What we are looking for:
• A warm, people-oriented demeanor
• A team-first attitude
• High attention to detail and a drive to get things done

Responsibilities & Qualifications

Position Requirements:
• Patrol hotel property to ensure the safety of guests and associates and to protect all hotel assets
• Interview, select and train all security officers
• Assign duties, monitor and schedule staff accordingly to business needs
• Administer first aid to sick and injured guests and associates, ensuring documentation and disposition of reports
• Answer house calls, assist guests and associates with respect to safety, security and hotel operations
• Maintain accurate records while performing basic duties including, but not limited to: camera monitoring, daily shift activity log, and all guest or employee interaction
• Initiate investigations, write incident and accident reports for guests and associates
• Monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
• Coordinate and monitor safety and security related programs for overall hotel, including lost and found process, auditing of issuance of hotel keys, chemical SDS, CPR, First Aid along with emergency and fire Preparedness training, evacuation drills, CCTV, etc
• Co-chair with People & Culture and facilitate the OH&S monthly meetings. Prepare, present and follow up on action items stemming from the monthly meetings and distribute the minutes.
• Ensure OFA attendant schedule is distributed weekly
• Coordinate First Aid supply stock
• Liaise with local RCMP and Whistler Security Association
• Compile and distribute departmental reports, such as property loss correspondence
• Conduct Quarterly Dialogues with each direct report
• Ensure associates are trained in the safe work procedures associated with all of their job related duties
• Support and monitor day to day compliance with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafe BC
• Lead COR re-certification and program
• Update all safety policies annually
• Lead Communicable Disease Plans moving forward
• Promote safety awareness to associates and demonstrate that safe job performance is the number one priority
• Ensure associates report any unsafe conditions, practices or injuries as soon as possible and take appropriate actions
• Set a good safety example
• Support People & Culture with Staff accommodation inspections for compliance to tenancy agreement and asset protection.
• All other duties as assigned by Resort Manager

Skills & Experience:
• Must be able to build and maintain credibility and relationships with customers (internal and external)
• Strong organization and planning skills
• Strong computer knowledge
• Detailed knowledge of Whistler area and available services
• Proven ability in managing time is critical; must be able to plan and execute effectively and efficiently
• Management skills
• Previous experience in a similar role in a similar size/type of property
• Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
• Must be able to work a flexible schedule including overnight shift as required
• Able to lift up to 50 lbs
• Knowledge of Hospitality Security, Law Enforcement, or Military related background
• Ability to obtain current CPR certification and First Responder training required Level 2
• Knowledge of basic Fire, Life & Safety standards/processes

General Requirements:
• Diploma or certificate in Hotel/Security Management or the equivalent is asset
• Must possess or be able to obtain the BST Certification
• Must possess or be able to obtain the COR Certification
• Must be able to sit at a desk for up to 8 hours per day
• Requires manual dexterity to use and operate all necessary equipment
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to lift up to 15 lbs. on a regular and continuing basis
• Ability to provide a satisfactory criminal record check

Salary/Wage

60-65K/yr

Other Perks/Benefits

The Wellness You Deserve: We’ll support you in and out of the workplace by offering: • Team-spirited coworkers & encouraging management • Learning and development opportunities • Reward and Recognition Programs • Staff Accommodation (based on availability) • Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program • Complimentary Staff Meal Health & Safety: Health & Safety is at our core! • Safety orientations to ensure you feel safe at work • Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards. • Monthly safety committee meetings

Job Application Process

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