Job Description

At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions. We are currently seeking a Full-Time Customer Service Agent to join our team at our Kelowna, BC base.

Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, take reservations, and maintain baggage accuracy and safety. Customer Service Agents report to the Customer Service Supervisor.

Responsibilities & Qualifications

Responsibilities:
Check-in and greeting passengers, taking reservations and handling payments (when necessary)
Responding to passenger inquiries
Assisting passengers with disabilities during deplaning and enplaning
Processing baggage and cargo
Gate operations and flight closure, communicating load counts to flight crews
Ability to lift up to 50 lbs.
Other duties as assigned

Qualifications:
Superior customer service skills
Good communication and interpersonal skills
Ability to work independently as well as in a team environment
Ability to work flexible hours, including split shifts and weekend coverage
Willingness to work outside in adverse weather conditions
Good computer skills
A positive attitude with the ability to be flexible
Must be able to obtain and retain an Airport RAIC

Salary/Wage

18.03

Other Perks/Benefits

Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes) Free cargo shipping for employees on CMA flights

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