Job Description

Looking for more than just a job? At Harrison Hot Springs Resort & Spa, work meets adventure, relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and lakeside activities, this is where careers grow, and work-life balance happens. Join our team and help us create unforgettable guest experiences in one of the most beautiful parts of the Fraser Valley.

About the Role

The Guest Service Agent/ Bell Person facilitates premium experience by managing pool deck operations and guest logistics. This role serves as a vital link between the Front Office and the resort pool areas, ensuring a safe and secure environment while providing efficient bell and linen services.

What You’ll Do

• Act as a hotel ambassador coming forward and offering Guest Service.
• Greet all guests in a friendly manner.
• Assist with inquiries regarding pool hours or hotel services/amenities, booking dining reservations, etc.
• Act as the primary point of contact at the pool entrance. Verify guest credentials (room keys/vouchers) to ensure the pool facilities remain exclusive to hotel guests.
• Maintain a vigilant presence to ensure guest safety and adherence to pool rules.
• Manage the distribution of fresh, high-quality towels and robes to guests in need as they enter the pool area.
• Proactively collect used towels and transport them to the laundry facility.
• Coordinate the transport of clean linens from laundry back to the pool area, ensuring the towel stations are always fully stocked.
• Perform Bell Service as needed: collecting bell carts, delivering guest items to rooms as required, assisting with guest baggage (storing and transporting) as required.
• Some stress resulting from the need to manage within time constraints of daily guest interactions (internal and external), budgetary, and time constraints.
• Performs all other job-related duties assigned by management.

Responsibilities & Qualifications

What You Need to Have

• Grade 12 education.
• Minimum 1 year experience in guest service (preferably in a resort/hotel environment).
• Strong knowledge of the surrounding areas and familiar with Vancouver and the Greater Vancouver area is an asset.
• A positive attitude, professional appearance, and strong work ethic.
• Computer experience is an asset.
• Excellent communication and interpersonal skills.
• Able to safely lift, pull, push, and carry possibly up to fifty (50) pounds.
• Able to stand and walk for a long period of time.
• Exceptional organizational skills.
• Willing and able to provide training to new associates as required.
• Flexible to a changing schedule.

Salary/Wage

$18.76 - $25.01

Other Perks/Benefits

Perks • On-site complementary parking • Company events • Subsidized Meal Program • Associate Discounts: Room, F&B outlets, retails and spa. • Voluntary RRSP (for eligible associates) • Benefits package including health, dental, vision coverage, long-term and short-term disability insurance. (for eligible associates) Features of the Resort • Five mineral hot springs pools • Healing Springs Spa • Three restaurants & one coffee shop • Two gift shops • Banquet and catering services • Golf course, marina, and more!

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllSafety Basics - Health & Safety Orientation

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