The go2HR® Board represents a cross-section of BC’s tourism industry including tourism operators, industry associations, and educational institutions from a variety of regional areas of the province. The board provides leadership to support go2HR’s mandate of assisting BC’s tourism industry with labour shortage and other HR issues.
J.J. BELANGER – CHAIR
CRYSTAL COVE RESORT
J.J. is the General Manager of Crystal Cove Beach Resort in Tofino. Starting his career in the hospitality industry at a very young age, JJ has worked with a variety of companies such as Fairmont Hotels and Resorts, Intrawest, Rocky Mountaineer Vacations, Aquilini Investment Group and Golf BC. He has also managed various projects, including the creation or renovation of restaurants, pubs, lodging and camping locations, as well as assisting in the creation of a government-funded project that has become BC Select Lodging. J.J. has been on the Board of Directors for the BC Restaurant and Foodservice Association, the BC Hotel Association and the 2010 Winter Games bid hospitality committee, and is currently the VP of Lodging for the BC Lodging and Campgrounds Association.
EDA KOOT – VICE CHAIR
PACIFIC GATEWAY HOTEL
Eda is currently the General Manager at the Pacific Gateway Hotel at Vancouver Airport. Eda started her career with Delta Hotels; for over 20 years she has worked in both Alberta and BC in Calgary, Victoria, Whistler, Sun Peaks and the Lower Mainland. Having completed the diploma program at SAIT in Calgary followed by leadership courses at the University of Guelph, Eda recently completed her degree in Hospitality Management in the Executive Cohort at VCC. Her industry and community involvement has included various committees, serving as a Board member for Tourism Sun Peaks, a Director with the 2012 Burnaby Senior Games and Chair of Tourism Richmond. Eda has been on the go2HR Board since 2011 and has served as the Chair of the Finance Committee, Chair and Past Chair.
EXECUTIVE DIRECTOR & GENERAL MANAGER
SPIRIT RIDGE AT NK’MIP RESORT
Daniel recently joined Spirit Ridge after spending 8 years as the GM of the Delta Grand Hotel in Kelowna. He has extensive resort management and hospitality experience including senior positions at the Fairmont Chateau Lake Louise, Delta Lodge at Kananaskis and the Delta Vancouver Airport. Daniel also owns a vineyard in Okanagan Falls and has served as Chair of the Board of Tourism Kelowna for the past four years.
VICE PRESIDENT, OPERATIONS
Craig Blize is the Vice President of Operations at Earls. He has been with the company since 1995 and has held a number of positions including overseeing Earls’ eight locations as a Regional Director. In his current role, Craig launched Earls’ Vision + Goals program and helped Earls win Glass door’s ‘Best Employer in Canada’ award twice. Craig has cultivated a foundation for professional development, supporting future leaders at Earls and beyond, by sharing the Earls experience and building opportunities in communities across North America.
Kathy Cooper has been a key member of the Kootenay Rockies Team over the last 28 years, assisting the region in becoming a leader in the marketing of British Columbia as a premier tourism destination. Kathy has been involved in many roles with the organization including project management, consumer advertising & marketing, travel trade, media relations, governance, corporate operations and human resources. Kathy held the position of interim Managing Director since November 2012, and was named CEO of Kootenay Rockies Tourism in September 2013. Kathy was on the go2HR Board from 2014-2016 and continues to play a leadership role in helping her stakeholders address labour shortages and other HR challenges.
TIDAL ANGLING GUIDE & FACULTY, TOURISM AND BUSINESS DEPARTMENT
NORTH ISLAND COLLEGE
Harley operates his own salt water sport fishing business based out of Campbell River in the summer and is a faculty member of the North Island College Tourism and Hospitality and Business Programs in the winter. He holds a Bachelor of Arts in Hotel and Restaurant Administration from Washington State University and a Master’s Degree in Business from the University of Washington. During his career, Harley has operated and managed three resorts in the Campbell River area. He currently sits on Destination British Columbia’s Marketing Advisory Committee and is the Chair of DBC’s Alignment and Collaboration sub-committee. He has been on go2HR”s Board of Directors since 2016.
NANCY O’S RESTAURANT
Eoin is the Co-Owner/Operator of Nancy O’s and Betulla Burning restaurants in Prince George. He is a graduate from the College of New Caledonia’s entrepreneurship program as well as the University of Northern BC’s Bachelor of Commerce program. After working in Prince George and abroad in the hospitality industry, Eoin opened Nancy O’s in 2009 and Betulla Burning in 2017. He volunteers as a board member with the Downtown Prince George Business Improvement Association and became their Board President in May 2015. Eoin has received numerous awards during his career including New Entrepreneur of the Year and Top 40 under 40. Nancy O’s Restaurant was recently aTop 10 nominee for Best Employer from Small Business BC. He has been on go2HR’s Board of Directors since 2016.
Jeff is a dynamic leader and communicator with extensive experience in government relations, strategic communications, and association management. As Executive Director of ABLE BC, Jeff advocates for BC’s multi-billion dollar private liquor industry, including liquor stores, neighbourhood pubs, bars, nightclubs, and hotels. Initially from New Brunswick, Jeff spent a decade working in Ottawa as senior staff to several Members of Parliament before moving to BC in 2014. He is currently the Chair of the Coalition of BC Businesses and Vice Chair of the BC Hospitality Foundation.
REGIONAL DIRECTOR, TALENT & CULTURE PACIFIC NORTHWEST REGION
Arlene has been with the Fairmont Waterfront Hotel since 1996 and has been Regional Director of Talent & Culture in the Pacific Northwest since 2005. This region includes the four Fairmonts in Vancouver, The Fairmont Empress in Victoria and The Fairmont Olympic in Seattle. Arlene’s career in hospitality spans 34 years with Fairmont/CP Hotels and started at the Royal York in Toronto after graduating from the Tourism Industry Administration program at Seneca College. She has worked in reservations, front desk, sales, and central reservations in Toronto, Phoenix and Arizona. She initially joined the Fairmont Waterfront in 1993 as the Credit Manager. In 2001 Arlene completed the Executive Management Development Program at SFU. She has been on the go2HR Board since 2014.
Director, Community & Government Relations
Sarah McCullough joined the senior team at Whistler Blackcomb as the Director of Government and Community Relations in September 2017. Sarah is a communications professional with more than two decades of experience in British Columbia’s energy sector. Most recently she served as Director of External Affairs and Communications for Spectra Energy’s Canadian Liquefied Natural Gas business, working with communities across Western Canada on infrastructure investment opportunities. Prior to assuming this role, Sarah served as Director of Government relations for Spectra Energy, responsible for leading the organization’s government Relations and Climate Change Functions. Sarah has significant experience in communications and stakeholder outreach, policy development, advocacy strategy and execution, and local and Indigenous supply chain inclusion.
PRESIDENT & CEO
THOMPSON OKANAGAN TOURISM ASSOCIATION
Glenn Mandziuk is the President and CEO of the Thompson Okanagan Tourism Region. Glenn has over 20 years’ experience in tourism marketing and community development, and has successfully administered and/or coordinated several community and product development projects, business retention programs, local, regional, and provincial partnership development, and marketing initiatives and assisted in attracting over $220 million in investment to the South Okanagan region. Glenn has ten (10) years’ experience in the hospitality industry in family owned and operated hotels and resorts. He holds a Master of Environmental Design Degree majoring in Community Planning and Development and a Bachelor of Arts Degree majoring in Leisure and Tourism Management. Glenn has received numerous awards and has experience on a variety of national, provincial, regional, and local boards and committees.
MANAGING DIRECTOR & GENERAL MANAGER, PAUL’S RESTAURANTS LTD.
& GENERAL MANAGER, INN AT LAUREL POINT
After obtaining a degree in Hotel Administration at the Birmingham College of Food in England, Ian immigrated to Canada in 1978 and spent the next 16 years in various senior level management positions for both CP Hotels and CN Hotels. In 1998, Ian was appointed as General Manager at the Fairmont Empress Hotel following four years as the General Manager at the Fairmont Hotel Vancouver. After a short stint in Bermuda with the Fairmont group, Ian returned to BC and is currently the Managing Director of Paul’s Restaurants Ltd. based in Victoria and also manages its flagship property, The Inn at Laurel Point. Ian has contributed countless hours to various industry and business associations and foundations. He was the Chair of the Tourism Industry HR Task Force study which set the foundation and strategy for the creation of go2. Ian was on the go2HR board from 2002-2004, and rejoined the Board in 2008 until current, serving as Chair and Past Chair.
HEIDI ROMICH – PAST CHAIR
DIRECTOR FOOD, WINE AND TOURISM
Jonathan is the Director for Food, Wine and Tourism, and Associate Dean at the Okanagan School of Business at Okanagan College. For the past 20 years, Jonathan has been active in tourism development and education, with particular interest in sustainability and program development. Prior to moving to the Okanagan, Jonathan was the Dean of the School of Hospitality and Business at Vancouver Community College, where he developed Canada’s first Indigenous Culinary program in conjunction with the Four Host First Nations during the 2010 Winter Olympic Games. Jonathan currently sits on the Board of the Okanagan Wine Festivals Society, and was previously on go2HR’s Board of Directors from 2006-2008 and 2016-2018.
Director, Global Marketing Channels
Jacqueline has been employed with Destination BC since 2006, and currently holds the position of Director of Global Marketing Channels. She has extensive experience in marketing strategy and project management. Prior to DBC Jacqueline worked at Grouse Mountain Resorts in a variety of guest services, sales and marketing positions. She has an MBA from UBC and prior to joining the tourism industry she worked for several years in commercial property management.