A chief concierge supervises both guest services attendants and concierges. A concierge serves the needs of guests in hotels, resorts and other accommodation facilities by providing information and special services to enhance guests’ visits. The position is varied: a concierge may be asked to book exclusive theatre tickets, give directions to a local festival or recommend a doctor.

 

Information provided by Discover Tourism.

Responsibilities

  • Supervise and direct guest services attendants and concierges
  • Communicate directly with guests, in person or by telephone
  • Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
  • Provide area maps, brochures and other literature
  • Arrange tickets, bookings, appointments and reservations for guests

Knowledge, Skills and Abilities

  • A secondary school diploma is required
  • Post-secondary training in tourism or hospitality management is an asset
  • Good communication skills and customer service skills are required
  • A strong knowledge of the community, area and region is necessary
  • Guest services or concierge experience is necessary
  • Problem solving, organization and time management, and supervision skills
  • A second language is an asset

Possible Future Career Paths

  • Assistant Front Office Manager
  • Ship’s Purser
  • Front Office Manager
  • Sales Manager
  • General Manager

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