A chief concierge supervises both guest services attendants and concierges. A concierge serves the needs of guests in hotels, resorts and other accommodation facilities by providing information and special services to enhance guests’ visits. The position is varied: a concierge may be asked to book exclusive theatre tickets, give directions to a local festival or recommend a doctor.


Information provided by Discover Tourism.


  • Supervise and direct guest services attendants and concierges
  • Communicate directly with guests, in person or by telephone
  • Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
  • Provide area maps, brochures and other literature
  • Arrange tickets, bookings, appointments and reservations for guests

Knowledge, Skills and Abilities

  • A secondary school diploma is required
  • Post-secondary training in tourism or hospitality management is an asset
  • Good communication skills and customer service skills are required
  • A strong knowledge of the community, area and region is necessary
  • Guest services or concierge experience is necessary
  • Problem solving, organization and time management, and supervision skills
  • A second language is an asset

Possible Future Career Paths

  • Assistant Front Office Manager
  • Ship’s Purser
  • Front Office Manager
  • Sales Manager
  • General Manager

Explore Jobs

Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam.

View Our Job Board