Concierges serve the needs of guests in hotels, resorts and other accommodation facilities. They provide information and special services to enhance guests’ visits. The position is varied: from booking exclusive theatre tickets, to giving directions to a local festival or even recommending a doctor.


  • Communicate directly with guests, both in person and by telephone
  • Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
  • Provide area maps, brochures and other literature
  • Arrange tickets, bookings, appointments and reservations for guests

Knowledge, Skills and Abilities

  • A secondary school diploma is required
  • Post-secondary training in tourism or hospitality management is an asset
  • Excellent communication skills
  • Excellent customer service skills
  • Strong knowledge of local community, area and region
  • Good problem solving skills
  • Good organizational skills
  • Good time management skills
  • Knowledge of a second language is an asset

Possible Future Career Paths

  • Chief Concierge
  • Assistant Front Office Manager
  • Ship’s Purser
  • Front Office Manager
  • Sales Manager
  • General Manager

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