Food & Beverage servers process orders and serve food & beverage items to customers, ensure customers are satisfied with their dining experience, process customer payments, and immediately handle complaints and concerns as they occur. They are employed in restaurants, dining rooms, fast food outlets, hotels, private clubs, convention centres and on cruise ships. They have knowledge of service techniques, food and beverage product and practices of responsible alcohol service.


  • Take and relay food and beverage orders
  • Serve food and beverages to guests
  • Check on guest satisfaction
  • Handle complaints and concerns of customers
  • Provide food and beverage product knowledge
  • Use proper serving techniques
  • Practice responsible alcohol service
  • Cash out and reconcile cash with total sales

Knowledge, Skills and Abilities

  • A secondary school diploma is preferred
  • Excellent communication skills required
  • Professional appearance and attitude
  • Excellent customer service skills
  • Cash handling experience is an asset
  • Time management skills
  • Knowledge of health and safety regulations is required
  • Knowledge of the products, facility, sector and industry
  • FOODSAFE certification
  • Serving It Right certification
  • Workplace Hazardous Materials Information System (WHMIS) training is an asset

Possible Future Career Paths

  • Food and Beverage Service Supervisor
  • Beverage Services Manager
  • Assistant Manager
  • Manager
  • Owner/Operator

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