Photo Credit: Evan Mitsui; Courtesy of

A rental technician is responsible for outfitting guests with rental equipment and explaining its safe use. These folks are outgoing, fun and customer oriented. They play a key role in making sure that guests’ experiences are exceptional and ensuring that these guests come back again and again.


  • Greet guests as they enter the rental shop
  • Ensure that guests accurately complete rental forms
  • Find the proper boot fit for each customer to create positive slope experiences
  • Recommend ski/board length and make sure bindings are set correctly for skill level
  • Provide resort information to the guests
  • Check returned rentals for damage
  • Maintain cleanliness of the shop and proper storage of all equipment

Knowledge, Skills and Abilities

  • Strong customer service skills
  • Must be approachable, dependable and a strong team player
  • Must be able to deal with people of various ages with animation and with patience

Possible Future Career Paths

  • Rental Lead Hand
  • Rental Supervisor
  • Transfer to any of the other departments/careers on the mountain

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