Tourism Small Business Owner/Operators are accountable for planning, decision-making and management of all aspects of the tourism business. An Owner/Operator must continuously review and update business plans, check budget figures, monitor accounting and cash control procedures and ensure the overall operation of the establishment is in line with predictions.


  • Meet and exceed guests’ expectations
  • Offer tourism information and promote local area
  • Use business management skills
  • Use sales and marketing skills
  • Complete financial management tasks
  • Use administrative skills
  • Respond to enquiries and solve problems
  • Maintain facility, equipment and supplies

Knowledge, Skills and Abilities

  • A secondary school diploma is required
  • A college diploma or degree in business, tourism, marketing or management is useful
  • Training in both first aid and small business management is an asset
  • Previous experience in tourism is required
  • Excellent organizational skills
  • Sales and marketing skills are an asset
  • Customer service skills
  • Good communication skills
  • Administrative skills
  • Accounting and cash control skills
  • Leadership skills
  • Human resource management skills

Possible Future Career Paths

  • Expand business
  • Purchase larger operation
  • Bed and Breakfast Owner/Operator
  • Campground Operator
  • Manager/Executive in other tourism businesses

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