Tourism Visitor Information Centre (VIC) Supervisors oversee the day-to-day operation of a tourism/visitor information centre, assisting visitors by providing information, as well as supervising staff and carrying out administrative functions. They often perform the same tasks as a Tourism/Visitor Information Counsellor, but must divide their time between those duties and the supervisory duties of planning, operations management and staff supervision.

• Manage human resources, such as scheduling staff and conducting training
• Oversee information services
• Resolve problems and respond to feedback
• Perform administrative tasks
• Gather information and develop new resources
• Use business management skills

• Post secondary training, such as a college diploma or degree in tourism or business, is usually required
• Previous experience in supervisory or customer service role is required
• Extensive knowledge of local attractions, events and tourism services is required
• Excellent communication skills
• Administrative skills
• Time management skills

• Information Centre Manager
• Regional General Manager