Tourism Visitor Information Centre (VIC) Supervisors oversee the day-to-day operation of a tourism/visitor information centre, assisting visitors by providing information, as well as supervising staff and carrying out administrative functions. They often perform the same tasks as a Tourism/Visitor Information Counsellor, but must divide their time between those duties and the supervisory duties of planning, operations management and staff supervision.

Responsibilities

  • Manage human resources, such as scheduling staff and conducting training
  • Oversee information services
  • Resolve problems and respond to feedback
  • Perform administrative tasks
  • Gather information and develop new resources
  • Use business management skills

Knowledge, Skills and Abilities

  • Post secondary training, such as a college diploma or degree in tourism or business, is usually required
  • Previous experience in supervisory or customer service role is required
  • Extensive knowledge of local attractions, events and tourism services is required
  • Excellent communication skills
  • Administrative skills
  • Time management skills

Possible Future Career Paths

  • Information Centre Manager
  • Regional General Manager

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