Job Description

At the Holiday Inn Express, our job is to bring the joy of travel to everyone. That’s where you come in! When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service and True Hospitality to our guests. 

The Holiday Inn Express Kelowna is looking for a Night Auditor to be the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. The Night Auditor is responsible for reconciling the days’ transactions in addition to checking in and out guests efficiently, ensuring they have all they need for a great stay. 

Responsibilities & Qualifications

Duties and Responsibilities 

Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members as well as returning guests 

Reconcile the days’ transactions  

Check guests in, issue room keys, provide information on hotel services and room location 

Answer phones in a prompt and courteous manner 

Answer, record, and process all guest calls, messages, requests, questions, or concerns 

Take action to solve guest problems/complaints using appropriate service recovery guidelines 

Routinely book guest reservations for individuals and/or groups 

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service 

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.  

Salary/Wage

21.00

Other Perks/Benefits

  Qualifications and Requirements  High school diploma/Secondary qualification or equivalent  One-year front desk/guest service experience strongly preferred  Strong communication skills are essential when interacting with guests and employees  Strong math skills are used frequently when handling cash or credit  Proficiency in Opera is preferred but not essential  Some college/university preferred   Must speak fluent English  Ability to work night shifts (11:00pm-7:00am) 

Job Application Process

Please only apply online HERE: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6075d62e-515f-4fc7-8ef1-fe27866a7fdd&ccId=1586553139282077_5591&jobId=440480&source=CC2&lang=en_CA

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