Job Description

Responsible for the supervision of reservations/front desk day-to-day duties. The Reservations Supervisor works closely with the Front Office Manager to ensure an exceptional guest experience from time of booking. Working with the team they dream up new ways to surprise our guests.

Responsibilities & Qualifications

Job Requirements:
• Supervise the front desk/reservations team, ensuring friendly and efficient guest service during all interactions
• Work with team members to provide support, coaching, encouragement & direction
• Train new employees on reservation processes as well as company policy and procedures
• Help process guest arrivals and departures, including all necessary payments
• Coordinate room assignments
• Help solve problems and answer any questions guests may have
• Follow-up on pending issues
• Make the best personal recommendations for activities and restaurants
• Answer the phone, directing calls and taking reservations
• Enter Wholesale bookings and confirm contracts with the sales team
• Ensure repeat guest protocols are followed
• Adapt to changes in the workplace while supporting your team and implementing new procedures
• Works collaboratively and effectively with other departments to reach a common goal
• Ensuring that standards, values, policies and procedures of Summit Lodge are being followed by the front office team
Qualifications:
• 2+ years of previous experience as a front desk agent or a related role preferred
• Proficient computer skills, including Microsoft Office and Property Management Software
• Solid customer service skills
• Passion to work in a team environment
• Able to resolve disagreement and conflict
• Excellent communication both written and verbal
• Able to work mornings, nights, weekends, and statutory holidays
• A sense of humour and a love of dogs

Salary/Wage

21.98

Job Application Process

Email Resume

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