Visitor Information Counsellor

  • North Vancouver Visitor Centre
  • Front-line
    • Full Time | 
    • Contract/Temporary
    • Seasonal
  • 123 Carrie Cates Court North Vancouver
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: No
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Posted on January 16, 2024

Job Description

The Visitor Information Counsellor is the important link between the visitor and tourism industry product and service providers. The main activities of a Visitor Information Counsellor include identifying visitor needs, offering information and selling tourism products and services. A Visitor Information Counsellor is an ambassador to tourism in our province – an extremely important role. Visitor Information Counsellors have a direct impact on the visitor’s impression of BC, encouraging the purchase of tourism products and services, longer stays and travel in all regions of the Province.

Duties & Responsibilities:

Approach, greet and welcome visitors/community members to North Vancouver with enthusiasm.
Shifts will be both at the North Vancouver Visitor Centre (at The Quay) and roaming through North Vancouver (roaming consists of both walking and biking shifts).
Promote the North Shore tourism products, including attractions, restaurants, events, and local businesses, that will result in visitors extending their stay in North Vancouver and/or the Lower Mainland.
Answer inquiries in person, on the phone, by email, and occasionally by mail.
Assist with planning and booking sightseeing activities.
Identify the interests of visitors and provide personalized recommendations.
Acquire a sound knowledge of British Columbia’s different regions, publications, and programs.
Work with various stakeholders in the community to ensure their goals and objectives are successful.
Generate business results by providing exceptional customer service to complete retail sales of maps, apparel, and merchandise.
Track and record retail sales transactions accurately.
Perform clerical tasks such as answering emails, data, and stat entry, creating documents using Microsoft Office Suite, etc.
Ensure accurate tracking of visitor statistics.
Conducting visitor surveys
Contribute to the weekly team newsletter.
Keep the event calendar up-to-date, including local events and other activities relevant to visitors
Ensure brochures and informational materials are updated and available to visitors.
Maintain cleanliness and organization of the Visitor Centre.

Responsibilities & Qualifications

Job Requirements/Qualifications:

The successful applicants must possess previous customer service and sales experience.
Have a solid knowledge of the local area and a strong desire to market the City of North Vancouver, West Vancouver, and the District of North Vancouver to travellers from around the world.
Work well in a team setting under pressure and demonstrate initiative.
Strong communication skills.
Have a positive attitude and a willingness to learn.
This job is a part of the Canada Summer Jobs Grant and is contingent on funding secured. To qualify applicants must be Canadian Citizens and be eligible to work.



Other Perks/Benefits

Benefits & Recognition: Fun, engaging work environment. Variety of workdays and work environments. Sharing your passion for the area and province you live in. Gain further professional experience and knowledge. Training and certification of Destination BC’s Visitor Information Counsellor Course. Tourism Privilege Pass and familiarization tours. Availability: Seasonal/Full-time Must be available early May 2024 – Labour Day Weekend The Visitor Centre is open 7 days/week 10am-6pm, including Statutory Holidays from May Long Weekend to Labour Day Long Weekend. Must be available to work weekends and holidays. About Quay North Urban Development Quay North Urban Development is a property development company with over 40 years’ experience in the real estate industry. Our diverse history is rooted in international land development and asset management with a focus on mixed-use commercial properties and hospitality destinations. Today, that history provides the foundation for the vision behind each of our projects and the innovation we bring to our properties, clients, and partners.

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