The Thompson Okanagan region is a geographically diverse tourism destination that offers a wide range of activities and visitor experiences – ski resorts, golf courses, wineries, restaurants, campgrounds, aboriginal and heritage sites, museums, trails, farms and orchards, and much more. The diverse product offering in the region calls for a strong, skilled workforce to deliver exceptional guest services and support tourism businesses.
The tourism industry in the Thompson Okanagan region employs approximately 34,000 full-time equivalent staff. The biggest sector is food & beverage services, followed by accommodation and recreation & entertainment (including outdoor adventures). In 2014, BC’s tourism industry generated $14.6 billion in revenue, and the Thompson Okanagan region contributed about 14%.
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The Regional HR Specialist
Did you know there is a Regional HR Specialist in the Thompson Okanagan region? Ginger Brunner is based in Kelowna and her primary role is to work with local tourism operators and stakeholders in executing the regionalization of key recruitment, retention and training initiatives outlined in the BC Tourism Labour Market Strategy. Ginger sends out a bi-weekly Regional Tourism HR Newsletter and she is available to provide HR guidance. To contact Ginger Brunner, email email@example.com or call 250-860-5999 ext. 210.
The Thompson Okanagan region comprises a large number of seasonal businesses, which prevents you from offering year-round, full-time opportunities to stellar employees. It’s also challenging for you to entice seasonal workers to return year after year.
Where are you going to find workers to fill your openings? Do you have the resources, structure or tools to implement an effective human resource program that can engage employees in the long run? Explore a myriad of tips and articles that will help you attract qualified candidates and keep current employees happy and satisfied.
Employee training and development has a direct impact on improving customer service, productivity, consistency, staff morale, and sales. Investing in staff training is also a way to keep the superstar employees, making sure they are equipped with the right skill sets, certification and training for their positions.
Don’t forget to hear from businesses in your region that have successfully applied sound HR practices and have benefited from it:
Borrowing a Page from Oil and Gas: Creative Staff Housing Solutions in Sun Peaks
Delta Grand Okanagan Resort and Conference Centre Leverages the Local Demographics
Manteo Resort’s Success: Hire Carefully and Listen to Your Employees
Want more regional HR tips? Sign up for the HR Grapevine (select “Regional Tourism HR Newsletter”).
Given the breadth of the industry, education requirements vary greatly, but many entry-level positions in the tourism industry do not require formal education or a degree.
Even though specific education might not be required, the more training you have, the more skills you can bring to help grow a tourism employer’s business, thus increasing your chances of landing that job you want. BC has many excellent education programs, including apprenticeship training, and tourism and hospitality programs that will help you earn certificates, diplomas and degrees. Here is a map of secondary and post-secondary schools in your region:
Looking to connect with local tourism and hospitality students and instructors in BC and across Canada? Check out our database: https://www.go2hr.ca/articles/post-your-jobs-colleges-across-canada
In some cases, specific industry certifications are needed and are considered some of the basic job requirements. For example:
- Serving It Right: BC’s mandatory self-study program for the responsible service of alcohol.
- Special Event Server: BC’s responsible beverage service program for serving alcohol at special events.
- FOODSAFE: Required for foodservice workers to learn about the dangers and prevention of food poisoning. This course is available online, by distance education or in a classroom setting. We offer the distance education version of FOODSAFE Level 1.
- SuperHost: customer service training for front-line staff.
Whether you are a large or small business, a strong commitment to safety sets you apart as an employer of choice and inspires confidence from your current and future employees.
Participation in the Certificate of Recognition (COR) Program – an occupational health and safety audit and certification program – offers many benefits, including financial incentives from WorkSafeBC, improvement on employee morale and productivity, thus building a positive corporate image. Small employers with fewer than 20 employees can participate in the Small Employers COR (SECOR) program, which has a slightly different process and audit tool that takes into account the size of the operation in order to increase small employers’ success.
To get started, check out the Resource Library to download customizable tools and checklists for your health & safety program. If you have any questions, reach out to your regional Industry Health and Safety Specialist, Stephanie Mallalieu, who can provide you with one-on-one assistance in your program. Contact Stephanie at firstname.lastname@example.org or call 604-633-9787 ext. 220.
The Thompson Okanagan region is located in Southern BC, and spans from the highest mountain peak in the Canadian Rockies, through plentiful orchards and brilliant vineyards, down to Canada’s only true desert, connecting with the USA border. From beach bum to ski bum, the Thompson Okanagan region is BC’s four-season destination.
In Thompson Okanagan, you can: In Thompson Okanagan, you can:
- Create a memorable experience serving a variety of local wines.
- Welcome guests to a relaxing lakefront or golf resort.
- Develop lasting friendships working at an exciting ski resort.
- Work on your tan while leading boat tours, parasailing rides, or epic zip-lining adventures.
From farm to table, prepare authentic meals with BC’s freshest ingredients at four diamond restaurants. The Career Explorer contains free career resources including profiles, job descriptions and job search tips.
Tourism Only Job Board
Nearly 250 employers in the Thompson Okanagan region have posted jobs last year on our free tourism job board, looking to hire a wide variety of positions in all tourism sectors, from front-line to supervisory to executive level. Here are the latest jobs in the region:
LATEST JOBS IN THE Thompson Okanagan REGION
|Job Title:||Company:||Location:||Date Posted:|
|Night Audit/Front Desk Agent||Ramada Hotel and Conference Centre-Kelowna||Kelowna||Aug 17, 2018|
|Resort Maintenance Coordinator||Manning Park Resort||Manning Park||Aug 17, 2018|
|Room Attendant||Ramada Hotel and Conference Centre-Kelowna||Kelowna||Aug 17, 2018|
|Line Cook||Ramada Hotel and Conference Centre-Kelowna||Kelowna||Aug 17, 2018|
|Kitchen Helper||Manning Park Resort||Manning Park||Aug 17, 2018|
Tourism Companies in Thompson Okanagan
Are you trying to connect with a local tourism company in Thompson Okanagan? Here is a snapshot of tourism companies currently registered on our website. In our Tourism Company Directory, you may also find local chambers of commerce, regional destination marketing organizations and tourism sector associations in your area.
Thompson Okanagan EMPLOYERS
|Triple Legend Restaurants Ltd. o/a White Spot||212190 Harvey Ave, Kelowna, British Columbia V1Y 6G8|
|The Sage Pub||216403 Cottonwood Drive, Osoyoos, British Columbia V0H 1V3|
|Memphis Blues Barbeque House - Kelowna||21289 Bernard Avenue, Kelowna, British Columbia V1Y 6N2|
|Hyde Mountain Golf Course||219851 Old Spallumcheen Rd, Sicamous, British Columbia V0E 2V3|
|Tightrope Winery||211050 Fleet Road, Penticton, British Columbia V2A 8T7|