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Building Trust From Day One: Psychological Safety for Tourism & Hospitality Teams Webinar
In tourism and hospitality, seamless service can't wait—even when your team just met. This webinar helps managers like you establish psychological safety from day one, no matter how packed the schedule or how seasonal the crew.
Why Watch?
Join Brandy Zimmerman, Workplace Mental Health Strategist and Founder at Thriving Workplaces for this engaging session and discover how to embed trust-building into your existing onboarding—without adding hours to your day. These fast, practical techniques boost retention, reduce training time, and improve guest experiences.
Elevate Workplace Communication for Managers and Supervisors
Have you ever been in a conversation at work where you felt you didn’t communicate your point effectively? You’re not alone - research shows that employees spend up to 17 hours each week resolving misunderstandings caused by interpersonal miscommunication. In the fast paced tourism and hospitality industry, nobody has this much time to spare.
5 Trainings to Level Up Your Health & Safety Game
At go2HR, we believe every worker deserves to come home safe. And every employer deserves the support to make that happen.
In honour of the National Day of Mourning, go2HR is helping Tourism & Hospitality employers in BC build safer, smarter, more resilient workplaces.
Below are 5 recommended training courses designed to strengthen your team’s health & safety knowledge and culture.
Choose the ones that meet your team’s needs, and take action today.
Voluntary Termination or Resignation
Employee resignations are a natural part of business, and handling them professionally is key to maintaining a positive workplace culture. Celebrate contributions, document the resignation, and conduct an exit interview to gain valuable insights. Ensure all final pay, benefits, and paperwork are processed promptly. Keeping in touch with top performers can lead to future re-hiring opportunities, saving on recruitment and training costs
Recognition and Rewards
Employee recognition is a powerful tool that fosters engagement, loyalty, and job satisfaction. Recognition can take many forms, from flexible work arrangements and professional development opportunities to verbal praise, written acknowledgments, and creative incentives. Meaningful gestures—such as handwritten notes, team lunches, or surprise treats—can have a lasting impact on morale. A well-thought-out recognition strategy helps employees feel valued, increasing retention and productivity.
Motivating Seasonal Employees to Return
Encouraging seasonal employees to return year after year can save time, reduce training costs, and strengthen your workforce. To retain top seasonal talent, engage with employees before they leave, stay in touch throughout the off-season, and even help them find interim work. Creating a workplace culture that values loyalty and offers incentives—such as returning bonuses or pay increases—will further motivate employees to return. A business known for putting employees first will naturally attract and retain the best talent.
Tips for Creating an Effective Recognition Program
A well-designed employee recognition program can boost morale, improve job satisfaction, and increase overall productivity. The key to success is involving employees in the process, ensuring rewards are meaningful and personalized, and clearly communicating the program’s goals and criteria. Recognition should be fair, unbiased, and engaging, with creative ways to celebrate recipients—whether through customer nominations, team acknowledgments, or company-wide announcements.
Conducting Employee Opinion Surveys
Conducting employee opinion surveys is an effective way to gather feedback, improve workplace culture, and drive positive change. Employees appreciate the chance to have their voices heard, and when organizations act on their input, engagement and job satisfaction increase. To maximize the impact of surveys, ensure they are clear, confidential, and action-oriented. Regularly communicating results and implementing changes based on employee feedback fosters a workplace culture of trust and continuous improvement.
Retention and Engagement
Employee retention and engagement are critical to reducing turnover costs and maintaining a productive workplace. Creating an environment where employees feel valued, heard, and motivated leads to long-term success. Employers should focus on open communication, professional development, and recognition programs to keep employees engaged. Listening to feedback through employee surveys or suggestion programs fosters a positive work culture and helps businesses proactively address workplace challenges.
The Progressive Discipline Process
The progressive discipline process is a structured approach to addressing employee performance issues and misconduct. Instead of focusing on punishment, it aims to correct behaviors, provide support, and deter future issues through a series of clear, documented steps. Effective progressive discipline includes early intervention, clear expectations, and consistent application. It typically involves informal meetings, written warnings, suspensions, and in serious cases, termination. Maintaining detailed records throughout the process ensures fairness and legal compliance.