Hazard Identification and Risk Assessment Tool – Service Express (Door/Bellperson, Room Service)

This Hazard Identification and Risk Assessment (HIRA) tool is tailored for Service Express roles in overnight accommodations, including doorpersons, bellpersons, and room service staff. It outlines common hazards such as musculoskeletal injuries (MSIs), violence and harassment, vehicle and traffic risks, working outdoors, and fatigue from overnight shifts. Employers can assess inherent and residual risk, apply probability and severity ratings, and implement control measures using the hierarchy of controls. To guide the risk assessment process, employers should refer to the Guidance Document – Assessing Risk for HIRA Tools.