Responding to Challenging Guest Checklists

This downloadable checklist package from go2HR supports BC tourism and hospitality employers in preparing staff for challenging guest interactions. It includes editable checklists for prevention planning, orientation, refresher training, de-escalation techniques, and incident response. Designed for both managers and front-line workers, these resources help create safer workplaces and ensure compliance with WorkSafeBC regulations. Ideal for use in training, safety talks, or quick on-the-job reference.