Workplace violence is an unfortunate possibility when working with the public, or even in the areas surrounding a workplace. Workplace violence includes physical force or threatening statements and behaviours. As an employer, you’re legally required to train your workers on how to deal with the risks of workplace violence.
How to protect workers against workplace violence
|1. Identify areas of risk||2. Develop procedures to minimize risks||3. Train to minimize the potential for violence||4. Implement a system for reporting, investigation, and follow-up|
|Potential for robbery||Review safe cash handling procedures and post as necessary.||Train managers, supervisors, and workers so they are aware of potential hazards in the workplace.||Report incidents and take corrective action to minimize recurrences.|
|Working alone and worker access during off-hours||Make security provisions (e.g., escort workers out at the end of their shifts).||Use posters, worker newsletter, and staff meetings to promote a safe environment.||Ask workers to consult a physician for treatment or referral if they need incident trauma counselling.|
|Ensure that workers understand they must carry out specific procedures as outlined in their job description. Short cuts may lead to an incident.||Conduct monthly inspections to review the equipment and to ensure that safe work practices are in place and followed.|
|Unruly guests or alcohol-related guest incidents||Managers or supervisors are always available if a worker needs help with an aggressive guest.||Train servers in how to recognize the signs of intoxication and deal with difficult guests.||Report incidents. Hold regular health and safety meetings to review and assess opportunities for improvement. Keep training records current.|
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