Job Description

Banquet Service + Facilities Lead

Position summary:

Working with the leadership team, oversees and coordinate the day-to-day operations of the banquet department. The Banquet Service + Facilities Lead models optimal performance by being a consistent presence on the floor to coach and lead the team to deliver service excellence.

Duties and responsibilities:

Service
• Work with the leadership team to ensure that all staff understands all policies, procedures, standards, specifications, guidelines, and training programs.
• Achieve company objectives in service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Work closely with the local team to execute smooth and flawless operations.
• Direct as well as participate in the training and coaching of new and existing team members.
• Act as a second level for follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.
• Help to monitor adherence to cash handling and reconciliation procedures in accordance with banquet department’s policies and procedures.
• Support the maintenance of the Responsible Beverage Service Program, including ensuring compliance with procedures and documentation.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the banquet department’s receiving policies and procedures.
• Adhere to Health and Safety policies and procedures outlined in the Health and Safety Program.
• Assist with our continuous effort to ensure smooth and efficient work and service flows.
• Promote team spirit between staff in different departments, enhancing our positive work culture.
• Participate as needed in weekly meetings and work with regional teams to help create and set organizational best practices.

Facilities
• Event Setup and Breakdown: Set up tables, chairs, linens, glassware, and other necessary items for banquets and events according to diagrams or instructions. This may also involve moving furniture and equipment. After events, the cleaner will dismantle and store these items.
• General Cleaning: Sweeping, mopping, vacuuming, dusting, and polishing floors, furniture, and other surfaces.
• Restroom Cleaning and Maintenance: Ensuring restrooms are clean, stocked with supplies, and sanitized.
• Waste Disposal: Emptying trash and recycling bins and ensuring proper disposal of waste materials.
• Surface Cleaning and Sanitizing: Cleaning and sanitizing all surfaces, including counters, tables, and equipment, to maintain a hygienic environment.

Responsibilities & Qualifications

The ideal candidate for this role has:
• At least one year of experience supervising staff in the Food and Beverage or Tourism industries.
• Demonstrated success in leading a diverse and complicated workforce.
• Demonstrated leadership skills, with a focus on building a strong, cohesive team.
• Experience in auditing cash handling and reconciliation.
• Dedicated to providing personalized and professional service to all guests, and to showcasing the local region.
• Able to read, write and communicate in an English working environment.
• Able to withstand extended periods of standing, and other physically demanding conditions.
• Able to operate in high pressure environment and remain calm and focused in urgent situations.
• Able to work flexible hours, including evenings, weekends, and holidays, as well as overtime from time to time.
• Able to maintain a professional appearance and demeanor, aligning with dress code guidelines.
• Has formal education in a related field.
• Holds a valid Serving it Right certification.
• Holds or is willing to work towards a FOODSAFE certification.

Salary/Wage

18-20

Other Perks/Benefits

What do we offer? • A fun and passionate team of food lovers. • This is a permanent full-time role (30-40 hours per week) • Wage will depend on experience, $18 – 20/hour (plus gratuities, which equal $5-7 per hour). • Health care benefits. • Free parking. • Free meals and discounts in our restaurants and bars.

Recommended Training

Serving It Right

Job Application Process

Email karen@noirkitchen.com

Apply Now